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Essay On Delighting Experience

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Delighting Experience

Everyone is probably familiar with the name Hai Di Lao by now. It's a hotpot restaurant originated from China and they are famous for two things – The quality of their food and their service. These are the reasons why this restaurant impresses me to the extent that I actually bring my family and friends to them. The first time I visited Hai Di Lao hotpot was celebrated my birthday two years ago. When I approached the restaurant, a lady dressed in crisp and tidy uniform guided us to occupy a table at the waiting area while we wait for a table in the restaurant. After I informed her the number of people while she keyed into the computer and printed the queue slip out right away. "Estimated Waiting Time: 2 Hours" was indicated …show more content…

We were led into the restaurant, no matter how busy the service staff we saw were, they still acknowledged us with a "Welcome" in Mandarin. After we were seated at our table, the service staff provided us hairbands to keep hairs out of food's way (For the long-haired people), plastic ziplocks for our phones to not get splashed by the boiling hotpot and aprons to not get any stains onto our clothes. This truly is a nice gesture of them, the restaurant prepared everything thoughtful in order to convenience customer.

Immediately after we made the order, hot towels was provided from the staffs for us to clean our hands and get ready for the delicious. That is the first time I was service with a hot tower in a hotpot restaurant, it made me feel that I was sitting in a very high-class restaurant.

Serving staffs were always prompt with almost zero delay in every requests and attentive to our needs, soup and drinks were constantly refilled, I never saw any of our drink was empty when we were enjoy the hotpot, the staffs were watching out for any empty cups all the times. The staffs there just gave us a confidence like they are always there and waiting for helping

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