Essay On Digitalization

Customers have been spoiled. Thanks to companies such as Amazon and Apple, they now expect every organization to deliver products and services swiftly, with a seamless user experience. Customers want to log in to their online electricity account and see a real-time report of their consumption. They want bank loans to be preapproved or approved in minutes. They expect all service providers to have automated access to all the data they provided earlier and not to ask the same questions over and over again. They wonder why a bank needs their salary slips as proof of income when their money is being deposited directly into the bank every month by their employer. All these are the examples of benefits that the consumer gets as result of increased

Digitalization has an increasing impact on the economy and quality of life as countries advance through the stages of digitalization, and more impact on access to basic services and education in countries that are just beginning their journey.
Anecdotal evidence abounds: water utilities have installed sensors that reduce leakage, saving water and money; healthcare organizations send text messages to pregnant women with advice on prenatal care, creating a healthier new generation before children are even born; fleets of trucks use digital GPS devices that direct them to shorter routes, cutting down on their greenhouse gas emissions.
The benefits are not just economic, but encompass social and political spheres as well. Digitalization offers incremental economic growth: countries at the most advanced stage of digitization derive 20 percent more in economic benefits than those at the initial stage. It also has a proven impact on reducing unemployment, improving quality of life, and boosting citizens’ access to public services. Additionally, digitalization allows governments to operate with greater transparency and