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Essay On Electronic Administration Advantages And Disadvantages

2579 Words11 Pages

Electronic Services in Administration in Multiple Languages (ESAML)

Abstract:
In today’s digital world, several challenges are faced by public administrations in Europe. Changing governments’ thinking from a national to a European approach is required for increasing the mobility of citizens and businesses. Governments are becoming more and more aware that changes in the way they perform their tasks are inevitable as administrative burdens need to be reduced in order to reap the full potential of the European single market.
According to the statistics the quality and effectiveness of the bilingual use in the Balkans countries public administration is not satisfied although in most of them the law for multilingual official use is in place. …show more content…

The main disadvantage of moving government services to an electronic based system is that the system loses the person to person interaction which is valued by a lot of people.
2. There are large numbers of the Europe Countries population potentially with no access to the internet.
3. In order to use the service a person must firstly have a computer with a connection to the internet and secondly must have the adequate technical knowledge to use the facilities of the WWW and of the e-service in administration.
4. Another disadvantage of implementing an e-service in administration is that, with many technology based services it is often too easy to make the excuse that problems with the service provided are because of the technology. It is often a lot easier to ignore an email than to ignore a person or to make the excuse that a person’s account was not updated because of a ‘server going down’ and rather than because of an employee not doing their job properly.
5. Furthermore, many countries are made up of various ethnical groups, therefore consideration has to be given to the selection of languages provided within the e-services in administration. And this is what we are going to examine through this project, Electronic Services in Administration in Multiple

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