Goals Of Empowerment

Empowerment is redistribution of power throughout the organization, and it leads to efficiency in service, and the effectiveness of service. It Is very important to have empowerment. When asked “what is empowerment?” I would answer, it is the act of someone giving power to another person in an organization or even a group project to influence their followers. Which is different from power, power is the ability to influence the actions of others. I have learned a lot in this Hospitality Management class and that there are two main goals of empowerment. The first goal is to make more money by empowering your employees also known as increasing profit. The second goal of empowerment is to serve customers’ needs in a better way. As, Ruby Pennington

Allowing the follower to do so it makes them feel like they are important which will make them work harder, everyone wants to feel important when they are helping the bigger picture. The only goal a leader or manager has for empowerment towards their employees or followers is setting the goal. Another thing Randy was talking about in the video is the difference in delegation and empowerment and how they can relate. To understand when you should delegate or empower it comes down to one key thing and that is, “who is in control?” “You delegate tasks you empower people to exercise, control and achieve a desired result” (Pennington). Delegation is when there are tight boundaries and the leader or manager has to give specific directions for the follower to accomplish. Delegating differs from empowering someone because the manager or leader has all responsibility for deciding how everything should be done. Empowerment has no boundaries because the follower executes the actions and they have the responsibilities. As John Self said in his YouTube video, employee empowerment, “it is a new way to lead and manage, day in and day out”

Resulting in better customer service and even reaching the set goals in helping the organization. Organizations need the power to function and to be successful. In Stephanie Mead YouTube video about empowerment she says, “we agree to coach other to “do” good, rather than “look” good” (Cmoeinc). It is important to remember that when followers are developing, managers and leaders have to allow them to make some decisions and solve problems to help reach the common goal and shared visions. Another benefit to empowering as Stephanie Mead says, “. . .empowerment can make work more exciting, fun, rewarding, and highly productive” (Cmoeinc). Without empowerment implied, an organization can become chaotic and stressful. Empowerment also plays a big role in bettering customer service and not only the organization. Empowering an employee is very important because, “Employees can make the company, the product and the customer experience look fantastic-or not” (Borg). When things are suffering in an organization you shouldn’t think about the value of your employees. Instead, one must determine why the employees are not handling the service strategy you have given them. When this is happening there are employee strategies one must take into consideration keeping in mind that every company, product, organization, and industry differ, “Authority, Training, Vision