Essay On Interpersonal Skills

Interpersonal Skills

Interpersonal skills are not only valuable for a leader, but they are values that we use in everyday life. Discovering, practicing, and mastering these skills has led to the production of better teams. In turn people and businesses can benefit greatly from implementing these goals. Listening, assertiveness, negotiation, feedback, persuasion, interviewing, and coaching have proved to be some of the most valuable interpersonal skills.

Listening is an interpersonal skill that is often over looked. Listening is the ability to hear attentively and process information. Often times people are not truly paying attention to a conversation by planning there next point or sentence. This downfall leaves a lot of information that is

Providing constructive feedback is essential to managing employees and lowering operating costs in business. An example of constructive feedback would be explaining to an employee that customer service is important when you notice they are not strong in this area. You could explain that our job is to make people happy and that we are here for the customer. You could give an example about personal experiences with good and bad experiences to point out how it made you feel. Some tips for a positive feedback process are making it timely, having the conversation in private, use I statements, and only address two issues at a time.

This is beneficial and encourages people to come up with their own solutions to problems. It is done with a positive approach. It can improve performance, effectiveness, and help others achieve full potential. An example of coaching would be discussing customer concerns in a meeting. Instead of disciplining or giving people commands you allow them to come up with solutions. Then a manager could help guide their ideas to achieve objectives. There are more tips offered within the following link.( http://www.mindtools.com/pages/article/newTMM_15.htm