Although suppliers and hospital management are thought to focus on the cost savings and efficiency aspects of standardization, they actually strive to promote patient safety, along with clinicians (International Organization for Standardization 2013). Patients have difficulty seeing the effects of standardization on their care, but find it beneficial for both themselves and their clinicians. The process of standardization is important to consider when implementing an initiative. Buy-in from key stakeholders in the generation phase is necessary to achieve success. Suppliers find that clinician support provides input legitimacy and lends credibility to their initiative.
Another quality of excellence is when a doctor creates a sense of partnership with the patient by using attentive listening of patient concerns or values to adjust and individualize treatment, and encourages patients to openly discuss their concerns. “He allows the patient to be an active participant in health care decision-making.” This means practicing patient autonomy. Also, a good communicator: Has respect for her patient. Good doctors understand that a sick or injured patient is highly vulnerable. Being respectful goes a long way toward helping that patient Has the ability to share information in terms her patients can understand Doesn 't interrupt or stereotype her patients.
The result shows that 69.3% were very satisfied to the nurse care as a caring person and a skilled and experience nurse. A rating of 17.2% was given with a highly satisfaction from some of the respondents about the information provided from the nurse. The patient satisfaction may affect some factors that demand to examine for the increase of satisfaction and quality of nurse care. The study of Bruster et al. (2012) highlighted the monitoring of patient satisfaction by using a specific question in order to learn the patient’s experience in the health care.
Relationship between doctor and patient The doctor-patient relationship is a specialized form of interpersonal relationship between medical providers and receivers. Here provider and receiver refer in particular to both doctor and patient who constitute the parties of primary interest in a clinical encounter, it is a truthful relationship between a doctor and a patient. Common understanding between doctor and patient is necessary for this relationship. If doctor-patient relation is good than doctor can provide a nice treatment to the patient and patient can recover his/her health very fast and patient will be well being. A good doctor patient relationship is not only promotes the patient recovery but also improve the doctors health.
the basic key factors to effective therapeutic relationship. These factors contribute positively to a patient’s health and well-being and they include good communication with a patient and preserving your professional boundaries. Good communication promotes therapeutic relationship in that patients are able to develop trust and confidence which can help in building rapport and managing treatment. Nurses must be able to communicate effectively both verbally and non-verbally (NMC, 2018). This includes maintaining eye contact with the patient showing you are concentrating, and ensuring your body language is open showing that you are listening to the patient’s concerns or worries.
The findings showed small relationship between leadership and resources, small relationship between vision and momentum, small relationship between teamwork and momentum, moderate relationship between momentum and focus, moderate relationship between focus and outcomes, strong relationship between resources and momentum, strong influence of resources on training in addition to a strong influence of momentum on outcomes. In other words, teamwork indirectly influences outcomes through focus and momentum. This study suggests placing efforts to encourage teamwork in order to facilitate success. Teamwork among patient care teams has positive effect on the quality of care delivered to patients, caregiver’s satisfaction, error reduction and safety. Given its importance, it is necessary to better understand the factors that influence the success of teamwork and the behaviors that comprise teamwork as well as the impact of teamwork of on healthcare outcomes in order to seek improvement
Goal setting is considered ‘best practice’ in rehabilitation (McPhearson et al., 2009, p. 297) and patient-centred treatment are concepts described as essential features of any successful rehabilitation programme (Cott, 2004). Holliday et al. (2007) examined the patients perspective of goal setting in a neurological rehabilitation setting and it was found that healthcare professionals needed to explore patients’ understandings of their disease and their experiences and expectations of goal setting to ensure goal setting is a meaningful activity. The focus of increasing patient participation in care is morally correct and indicated by evidence of increasing engagement in rehabilitation. Involving the patient in goal setting was found to give patients a sense of ownership for their goals.
In the case of Kerry group it is clear that corporate social responsibility has contributed to the success of their business. Corporate social responsibility has helped Kerry Group improve their business in many ways such as; ➢ It differentiates themselves from their competitors ➢ It wins new business ➢ Increases customer retention ➢ It also helps Kerry Group develop and enhance relationships with customers, employees,
A satisfied customer is likely to come back for repeated or further service. Hence, customer loyalty largely depends on the extent of customer satisfaction the provider is able to provide the customer in each service encounter. Exceeding customer expectations brings customer delight. Satisfying or delighting the customer in the service exchange is the key mantra to marketing success which is now identified and taken with due importance in modern day business marketing. A customer retained is a business success.
In this study revealed three aspects which patient evaluate in a service providers. They are experiencing kindliness and friendliness interaction with staff and doctors, perceiving that they paid attention to as on individual, perceiving that he or she was not dominated and talked down to the medical meet, by medical staff and the physician is most desired factor by the patient in a medical encounter. Boshoff, c and Gray ( 2004) have conducted their research towards for discovering the relations between service quality, customer satisfaction and Buying intentions in the Hospital services and the results reveal that the service quality dimensions of empathy shown by nurse and assurance dimensions impact positively on both loyalty and its increasing satisfaction . B.L , Roopa (2012) found that the service quality is always high in Multispeciality hospitals when compared to single specialty hospitals. and he stated that the patient always give more preference to the Reliability dimension when compared to the other dimensions.