These companies have focused intently on what they know appeals to the type of customers they want to attract, and have determinedly concentrated on delivering what is expected every time. The hotel focuses on a few important aspect such location, premises, service and the product of service offer. Besides that, would also be satisfaction. The level of satisfaction that a guess needs is way too high to be reach by the hotel. Every guest that walks into the hotel has its own level of expectation that the hotel need to reach.
The hospitality industry is highly competitive and the interaction between staff and guests is critical we human beings communicate all day every day we spend our working hours sending or receiving messages: speaking, listening, writing, reading, pushing keys on computers. Since we communicate so much, we ought to be pretty good at it. But we’re not. As hospitality worker we need to communicate successfully not only with the customers but also with our co-worker. It is important to develop literacy within the workplace and assist employees in improving their ability to become effective communicator using the Standard English in written and oral utterances.
According to this study, motivating potential score of temporary employees is significantly more than the motivating potential score of permanent employees (Hynes, 2015). According to this study the motivation potential score of temporary employees is higher because of, the core factor, namely desire of temporary staff to get converted into permanent staff. However, in the hospitality industry the temporary employees generally are not willing to make it a permanent job or a future aspiration in the hospitality industry as mentioned in the above explanations. Therefore, the measures needed to be implemented to remove the wrong perceptions in the minds of the employees regarding the careers in hospitality industry. Employees needed to be given information about the career path and the scope of growth in the company and to make the career choice in hospitality industry.
The main resource of hotel is employee. Hence, the organization must be focus how do develop and improve of knowledge and skills of employees. According to Bell et al. (2003) training is one the most appropriate ways to increase the productivity of individual and meet organizational goals. Training is learning, teaching, organizing, and process to gain knowledge, skills and well experience for person.
So, they decide to turnover or absconded. If we see the career growth, it is very good opportunity if they can learn and gain experience from the hotel for a few years. Another problem with talent is there is no recognition from the hotel for their excellent service. Some of them work with good dedication and give a very best performance, but without recognition or award, they feel that their services are not needed at the hotel. Award is very important to approve and as motivation to the employees to give and show their best
The hospitality, integrity, leadership, teamwork, ownership and now are their value. Hospitality is passionate about delivering exceptional the guest experiences. Integrity is to do the right thing, all the time. Leadership is leaders in their industry and in their communities. Teamwork is team players in everything we do.
They priority the needs and wants of their costumer’s that’s why they need to hire competent employees who will work as a team, responsible and trustworthy. A team member should possess sharp skills to really listen to what they’re asking for and satisfy their needs. The employees in your team should have mastered the art of listening, and are able to respond to guests’ questions, comments, and concerns accordingly. Each hospitality industry employee must have an authentic sense of enthusiasm in order to give guests the best experience possible when they visit. Hospitality is way to how to accommodate your guest and have a relation between customer and employee.When we say hospitality industry we are talking to the companies or in a organization that can provide food,
email@example.com, firstname.lastname@example.org, email@example.com Abstract In order to be successful in the complex market of hotel services, you need to do more than trying to attract new customers. Hotel managers also need to focus on keeping existing customers by implementing a successful effective policy of evaluation, satisfaction and fulfillment of their demands and expectation. Hotel industry services, rating and customer service satisfaction are almost built on the basis of service quality. A successful approach to service management focused on customer satisfaction can improve his loyalty and improve the positive image. For this reason, assessment and customer service hospitality will help determine their choice of the future.
You must be able to communicate effectively orally and in writing. When you improve your communication skills, you can get your job done effectively and quickly. Communication is not only important, but also absolutely necessary in a work setting where people must work as a group to achieve the goals. In the hotel industry, you must ensure that every employee works as a team to achieve the objectives of the company. As an employee of the company, you must understand these objectives and communicate them effectively to your
Employee Directory The another most important factor of success, is people who work at the hotel. A challenge, that is considered to enhance the performance of the hotel service in order to get the most satisfy from customer, is managing the hotel employee. The hotel hire various employee to do different task; receptionist, room service, housekeeping, etc. Sometimes it would be better to manage the employee since at the beginning of recruitments. After human resource accept people to work, then they need to keep evaluating the employee performance based on their responsibilities.