Essay On Queuing Theory

Introduction

Everyone has experienced waiting in line, whether at a fast-food restaurant, on the phone for technical help, at the doctor’s office or in the drive-through lane of a bank.

Sometimes, it is a pleasant experience, but many times it can be extremely frustrating for both the customer and the store manager. Given the intensity of competition today, a customer waiting too long in line is potentially a lost customer. Understanding the nature of lines or “queues” and learning how to manage them is one of the most important areas in operations management (isixsigma.com).

In the Philippines, the passport processing according to the Manila Times (2014), the waiting time and processing time remain the same at about three hours. In short,

Queuing Theory is the mathematical study of waiting lines, or queues. A queuing model is constructed so that queue lengths and waiting time can be predicted. It is generally considered a branch of operations research because the results are often used when making business decisions about the resources needed to provide service. Queuing Theory has itsorigins in research by Agner Krarup Erlang when he created models to describe the

Copenhagen telephone exchange. The ideas have since seen applications including telecommunication, traffic engineering, computing and particularly in the design of factories, shops, offices, and hospitals (https://en.m.wikipedia.org/wiki/Queuing_theory).

Queuing Theory is a set of mathematical tools for the analysis of probabilistic systems of customers and servers.

Tita Sonia’s Canteen is located at V&S Building, Romulo Boulevard, Barangay

Cut-Cut 1st, Tarlac City and is near Tarlac State University (TSU) Main Campus, STI

College and Saint Paul College. This is the reason why most of their customers are students from the given Colleges and University. It serves several meals to the students.

Since Tita Sonia’s Canteen is an example of single-channel multi-phase