Essay On Self Service Technology
5.4Self service technology i) Increase guest empowerment
The self service technology (SST) that have been applied in the hotels enable the guest empowerment in the hotels. The guest who stayed at the hotel will feel at their own home. For example the guest are able to control the room system. This system will attract the guest to stayed at the hotels next time because of the empowerment given ii) Reduce cost operation
The self service also will reduce hotel cost operation. The digital signage technology improves on existing processes and showcases new ways to accomplish tasks and machines are able to produce the same not more depend on human only. This results in cost savings for hotels. owners, allowing them to invest in other areas of the business, which contributes on a positive level to the economy of the hotels and employee too. iii)
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The modern technology has lead to us with advanced communication technology tools. It can include electronic mail, mobile phones, and digital signage application. The modern technology that been applied have been tool to the hotel employee in order to simplified their daily operation task. For example through mobile learning the manager will be able to communicate with staff more quickly. ii) Efficiency and Productivity:
The technology also ensure the operation and service run smoothly and increased the productivity of the staff. .Modern technology has helped hotel businesses to increase revenue and profit. The staff are able to increase their productivity and service with help of this technology application. For example the self service system has reduce the burden of hotel staff in order to serve their guest. It is the strategic way to ensure the hotel effectiveness in term of its service and technology. iii) Improved
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