Travel Consultant Customer Service Characteristics

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Aside from being friendly, below are the common characteristics.  Eye Contact  Smile  Use their name  Personalize  Introduce yourself A travel Consultant customer service skills are imperative for an agent in order to do his/her job well. The travel Consultant skills in asking questions and making recommendations to their clients will either keep the client as a customer, or chase them away. When a customer is excited about a destination they want to visit for the first time, the agent should echo the excitement. It is exciting to be planning a trip to a new destination. The agent can learn a lot about the destination and the customer. When the agent is excited for the customer, the customer can be eager to book the trip, and want to work with the agent for future travel. In order to have good customer service skills, the agent needs to provide a warm greeting. Ask questions to determine the customer’s needs. Be prompt in responding When customers perceive your store have a friendly environment that makes them feel special, important, valued, and gives them a sense of belonging, expect these customers always wanting to come back to your …show more content…

It sets the tone for the rest of the interaction. Despite the customer being in any state of mind when he/she enters, friendly greeting will make things better. This is the most important point for anyone working in any position where they greet customers. No single person must be ignored or left unattended. Each person who comes in must definitely be greeted in the friendliest way possible and must be attended to. Whether they are new customers, old customers, or customers who come in very often, all of them should be treated equally. The person who comes is not and always need necessarily be a customer, yet they need to be greeted properly, as they still will convey their experiences with your travel agency, good or bad, to everybody they talk to. In case the customer needs to be kept waiting for a while, you should inform the customer about it. Make the customer understand the reason for his waiting, offer refreshments such as coffee, tea, and so on, and every 10 to 15 minutes give the customer updated. Be honest as to how long the customer will have to wait. It would be entirely wrong to saying the customer “just a few more minutes” when you know it will take much more time than that, thus making things

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