Essay On Verbal De-Escalation

Managing people and their behavior is not exact science. However, there are some rules we can follow to be better at verbal de-escalation. We are not trying to control every situation; we can only control ourselves, which can help us achieve our goal of chosen compliance. Verbal de-escalation can be considered a continuous strategy to establish a calm and safe environment; while in a position of authority. As a general rule the quicker you get involved in your de-escalation attempts, the better chance you will have at success. You should avoid minimizing the client’s feelings. At the same time you need to act like you have been here before. Do not act shocked to what might be bothering the client. Verbal De-escalation attempts should be seen as significant; unique; and challenging events. These attempts should not become “mundane”, because of the frequency of the attempts for a particular client. Every de-escalation attempt is different from the last, in some fashion or another. Verbal de-escalation is to be considered a challenge and not a chore. By treating

Since we were kids we have been trained to respond to a question when asked. Think about the last time a co-worker that you really did not like asked you a work question. You probably answered them without even thinking about it. Now, after you answered the question you might have went back to disliking the person. We should ask these questions nicely and with some confidence. We are not begging and/or bargaining with the client. We are simply asking the question to find out what the client might need to aid in their own de-escalation. A well thought out and sincere question can show the person you are trying to understand their situation and there to help if possible. Again, this is part of building a good rapport with the client. Ask-Listen-Solve will help you in your de-escalation