It is the responsibility of leadership to decide what culture is ethically acceptable and what is not. Good culture is promoted by shared ethical values. Ethical leadership recognizes the behavior which is inconsistent with the desired organization cultural values. The management of ethical behavior in corporate culture is also a practice of ethical leadership. A company’s leadership is also involved training to handle the unethical dilemmas.
Having an understanding to ethical consideration and accountability will improve customer satisfaction, employee performance, and the continuum for accountability ("Ethical Leadership: Fostering An Ethical Environment And Culture",
EXECUTIVE SUMMARY For analysis of ethical behavior, the case study of American Red Cross has been selected. It is a remarkable organization that makes a huge difference in the lives of those in need after a disaster such as September 11, 2001 and natural disasters. The organization itself is huge and with this it brings some natural challenges as with any large organization. Some of these issues stem from the corporate level while some of these are on the front line.
It is important to evaluate the organizational environment in different situation and it focus more on ethical awareness. People should recognize the ethical elements that they see. Find out what effects on their thoughts, behaviors even in ethical dilemma
“Ethics”, in an organizational context, comprises a set of behavioral standards, expressed as norms, principles, procedural guides, or rules of behavior, defining what is appropriate (right) and inappropriate(wrong). Grounded in a system of values and moral principles, these behavioral
The earlier opinion stated that a business cannot be ethical, but this opinion is not used anymore in the modern business. Today business has belief that they must be responsible for social since they live and operate within a social structure. The key factors that make business ethics is important at the quarter of the 20th century are corporate social responsibility, corporate governance, and globalized economy. The culture of an organization, or else we can call it as the philosophy of an organization which is related with ethics have a great relationship with the performance of a business in long and short term. As a business is manage by human being, the people who manage a business
As a result, the corporate players, practitioners, and scholars in the ethical field have helped to shape, and communicate ethical behavior at the work place (Terris, 2005, p.48). Mechanisms such as punishment and reward systems have been historically used to inspire ethical behavior, and acceptable group behavior norms amongst employees at the work place (Mayer et al., 2012). In the event that unethical behaviors become part of an organization’s group norms, a successive sequence of ethical problems is likely to follow. This arises from the fact that employees in the organization will lack insightful directive from their leaders, and therefore pursue the unethical behavior without fear of reprimand. Importantly, the organization has to continually consider coming up with long-term ethical solutions to such oversights to keep employees from engaging in unethical
With the use of this framework in reengineering its call centers and the automation of manual processes through call centers. Malaysia Airlines was able to achieve the following: Cutting call center costs by 18% and tripling sales, through phone, e-mail, fax, and web chat they were able to service customers, Interactive voice response or online ticket payment, and Tracking of agent productivity done by managers. In doing the following, they were able to streamline their processes. Malaysia Airlines measure the strategic metric. It measures the functional goals so that Malaysia Airlines can boost their customer payment capabilities.
Basically, organizational culture refers to a system of shared attitudes, values, behaviors, and beliefs adopted by employees of a certain company or organization, affecting its function, employees’ behaviors, and overall wellbeing. In organizational analysis, culture describes the influence and interaction among employees and their workplace as forms of social groups. Since, the organizational culture has been a subject of investigation for many decades, concerning the distinctions between values and expectations of employees with different cultural backgrounds. Frequently, several problems occur during international business activities and working settings are imperfectly recognized to professional incompetence while they most doubtlessly
“Title Rhenzl” Business is an economic activity whereas its concern is continuously and constantly producing and distributing goods and services to market in order to provide and satisfy human needs, wants and demand. Meanwhile, ethics had been studied by the philosophers for about 2500 years, since the time of Plato and Socrates. As of today, ethics is considered as the moral standards that an individual is relying upon when making a judgment and decision.
Ethics and integrity is essential and played an important role in helping the growth of the business. Behave ethically could contribute to good performance and customers’ satisfaction. This lead maintains and expands the relationship between both parties and indirectly would increase company reputation (Bandsuch, M 2009). According to the Trevino & Nelson (2010), behave in ethics and integrity not only could stronger the relationship with the customers, but also the relationship with the stakeholders.