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Examining A Personal Leadership Experience Paper

2110 Words9 Pages

Examining a Personal Leadership Experience
Hector M. Molina
Dr. Rescigno
Wilmington University

Personal Leadership Experience
i. Description of the Situation In 2014, GreenForLife grocery was opened by Mark John (the owner) to supply people with fresh fruits and vegetables. After nine months, the demand for GreenForLife’s wide range of fruits and vegetables increased, and customers started making orders prior to picking them. In order to effectively serve the surging number of customers, Mark acquired a bigger gift shop next door that had come up for sale. His decision to expand his business into two franchising shops necessitated acquisition of more employees to attend to the customers. Therefore, Mark employed nine employees, …show more content…

New entrants into the market did not only threaten GreenForLife’s market monopoly, but it also presented the danger of providing customers with the same products and services at a lower price than us. The probability of loosing our customers posed a potential danger to the business, which could in turn negatively affect the job security of many employees. Therefore, I expected both Mark and all the employees to be thrilled by my strive to improve operational effectiveness, through a technological solution (adoption of the scheduling software). The successful implementation of the software could result to better management of employee schedules, which could potentate better deliveries of ordered groceries, proper documentation of supplies, easier preparation of invoices and payment …show more content…

In stead of consulting with them, I presumed that it was my role, as a supervisor to improve business operations through better scheduling, to offer our customer better customer service. Although my main aim was to seek competitive advantage over newly established competitors, I believed that my fellow employees and employer could have been happy about my mission to secure both the businesses’ and out future. Because I did not involve any of the aforementioned parties, they were reluctant in welcoming my idea because it seemed like I was imposing technology on them. Therefore, they did not consider me to be team player, but a bureaucrat who selfishly wanted the employer’s

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