Example Of A Reflective Account

Please provide details of what you actually did during one or more of the work experiences you have recorded above. You should reflect upon the personal attributes you have demonstrated in this work, especially those which are mentioned in the NHS Constitution, but you must be explicit about how you demonstrated them (1100 characters)

During my time at the rest home I have interacted with the elderly that suffer from dementia or have cognitive impairments. My main role is to provide emotional support for the residents and entertain them, as many of them go for long periods of time without visitors and feel increasingly lonely. I do this by playing games with the residents or simply by talking to them. This experience has enabled me to embody both my creativity and logical thinking by devising new ways to connect with the residents, for example, playing a simple drawing game that we all enjoy,

Depending on the task at hand, it is often the case that I will give them a brief explanation of the role with a demonstration supplemented by written instructions, as this proved to be the most successful method of ensuring their competency. For example, when teaching volunteers how to use the cash register I serve a few customers as normal, explaining my actions concurrently, so that they are given context for the instructions and can visualise the process. I then swap places with the volunteer so that they have an opportunity to use the register, while supervising closely to provide assistance if needed. Once they are comfortable with the process I address some finer points of etiquette such as smiling at customers when they enter: my obligation is to teach them how to do the job, but I am compelled to maintain a positive working environment as everyone is much happier and more confident in one.