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The Importance Of Listening In Business

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Listening

Definition: “To give one’s attention to a sound; take notice of and act on what someone says; respond to advice or a request; make an effort to hear something; be alert and ready to hear something.” (Google, n.d.)

How the skill could be useful in business: Listening should be used every day in business by not speaking, but opening ears and mind to what a boss, coworker, or the public is conveying.

Web site that offers instruction: Lifehack has posted 5 simple ways to practice being a better listener. You can find the instruction here http://www.lifehack.org/articles/communication/5-simple-ways-to-be-a-better-listener.html

Assertiveness

Definition: “assertive is an adjective that means aggressively self-assured. When you are …show more content…

If one person is requesting a snack bar in the break room, and another wants a coffee bar but the budget isn’t large enough for both, negotiation may take place and it may be decided to pursue a vending machine that also distributes coffee.

Web site that offers instruction: Here is link for 10 tips you can practice to learn to negotiate better, http://www.brodow.com/Articles/NegotiatingTips.html

Feedback

Definition: “information about reactions to a product, a person's performance of a task, etc., used as a basis for improvement.” (Google, n.d.)

How the skill could be useful in business: Receiving feedback is useful in business because it provides verbal and nonverbal cues on how well information is being received. During a speech the crowd yawning or looking at the clock could provide feedback that you are losing the audience’s attention and need to wrap up soon whereas head nods and smiles could indicate understanding. Giving feedback is important in business because it lets others know how they are doing and provides a manager opportunity to redirect staff in a positive and non-threatening manner.

Web site that offers instruction: Here are seven tips to giving better feedback, …show more content…

Successful persuasion can motivate others to follow the path you wish to take, even when they may not have originally wanted to go in that direction.

Web site that offers instruction: Forbes has provided 21 tips to persuade better, http://www.forbes.com/sites/jasonnazar/2013/03/26/the-21-principles-of-persuasion/

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