Examples Of Cultural Intelligence

Theoretical Framework

As a concept, cultural intelligence can be expressed as the ability to adjust and effectively manage the relationship with different people and cultures. In addition, cultural intelligence is the ability to solve problems (Early and Mosakowski, 2004). Cultural Intelligence (CQ) is a composite of intercultural talents and skills (Earley and Ang, 2003). Gardner 's (1999) cultural intelligence, based on multiple intelligence theory, is associated with cognitive intelligence (IQ) and emotional intelligence (EQ) which are widely used in the field of management. Today, cognitive, emotional, and social intelligence are not enough for global managers (Brislin et al., 2006), and they are required to have the cultural intelligence

Although there is no general consensus among the definitions, there are certain characteristics of cultural intelligence. Cultural intelligence is characterized by adapting to new cultural environments (Earley and Ang, 2003), intercultural interactions (Van Dyne and Ang, 2005), understanding the basis of intercultural interaction and rational approach, creating skills and behaviors that can be applied in different intercultural settings (Moon, 2010) can be determined to successfully adapt to unusual, diverse and new cultural environments (Earley et al, 2006) and to interact with people with cultural differences (Thomas and Inkson, 2009). Cultural intelligence is defined as "a system of knowledge and skills connected with the cultural metacognition in which people are able to adapt and shape the cultural conditions in their environment" (Thomas et al.,

Metacognitive cultural intelligence includes mental processes that the individual has in understanding and acquiring knowledge about different cultures (Simpson and Yinger, 2013; Özsoy et al, 2009). Cognitive cultural intelligence refers to the individual 's knowledge of the economic, social or legal structures and cultural values of different cultures (Lee and Sukoco, 2010). Motivational cultural intelligence is the capacity to direct the individual 's energy and attention in the context of different cultures in the direction of obtaining information about these cultures (Ang and Van Dyne, 2015). Behavioral cultural intelligence refers to the capacity of the individual to exhibit verbal or non-verbal behaviors in the context of different cultures (Vernon, 2014). Similarly, managerial cultural intelligence expresses the capacity of managers to successfully interact with all stakeholders who are associated with the organization to be able to successfully interact with the individuals from different cultures and at the same time to reach the goals and objectives of the organization (Stevenson and Jarillo,