Electronic business (e-business) can be defined as the use of the internet to network and empower business processes, electronic commerce, organizational communication and collaboration within a company and with its customers, suppliers, and other stakeholders. E-businesses utilise the internet, intranets, extranets and other networks to support their commercial processes (Colin Combe, 2006). Due to intense competition in the hypermarket industry, the implementation of e-business helps companies to obtain a competitive advantage over their competitors in reducing costs like operational costs, increasing revenue and creating better customer satisfaction. Companies that using e-business have national wide or worldwide online presence. They can
To evaluate the current e-commerce model and recommend innovation/improvement in technology to enhance efficiency, in reference to enhance efficiency, in reference to the chosen organisation. E- commerce as the process of buying and selling goods and services electronically involving transactions using the internet, networks, and other digital technologies.” Dutta (1997) extended the definition and suggested that electronic commerce is the sharing of business information, maintaining business relationships, transactions between business, and internal processes that support transactions within firms. Riggings and Rhee (1998), called for broadening the relatively narrow defined of e-commerce they argued that while the popular literature touted the potential to gain competitive advantages from the use of EDI, the internet, and there was little evidence concerning the
(DiCicco-Bloom and Crabtree 2006) in their journal stated that mixed methods in which both qualitative and quantitative approaches are integrated are needed to contribute to a rich and comprehensive study. Mixed methods with qualitative approaches such as interviews can be an integral component of an evolving study process that is responsive to emerging insights. The primary quantitative evidence will be conducted through survey and other financial indications. The financial performances of intermediaries whose financial statements are publicly available. In additional, shoppers would be surveyed to understand the online and offline shopping behaviours and how e-commerce has impacted the consumer shopping behaviours.
E- business model The e-business model is a model taken by companies or businesses when they want to become profitable on the internet. The e-business model describes how a company works, how it provides products or services, how it generates revenue and how it is going to adapt to new markets and technologies. It is made up of four components namely value proposition, e-business concept, sources of revenue and the required resources, activities and capabilities which all work together to make the business successful. E-Business Models can be grouped generally into the following • Business - to - Business (B2B): This occurs when businesses buy from and sell to each other over the internet. • Business - to - Consumer (B2C): This occurs when
Laudon and Carol Guercio Traver (2003)  in their e-commerce textbook, E-Commerce: Business. Technology. Society, take a slightly different approach to classification of business models. They list and describe various models by type or mode of electronic commerce—B2C (portal, e-tailer, content provider, transaction broker, market creator, service provider, community provider), B2B (e-distributor, e-procurement, exchanges, industry consortia, single-firm networks, industry-wide networks), and others (C2C, peer-to-peer, mobile commerce). For each model, the authors include variations ("submodels"), examples, a description, and revenue
Effect of E-business and on firm’s Supply Chain Introduction E-business is computing and communication through internet which has enabled a business to execute front end backend processes of a business. In today’s scenario it has become a key enabler to drive the supply chain integration. Business can use internet to • Gain global visibility across their extended network of trading partners • Help them respond quickly to a range of variables from customer demand to shortages of resources. By adopting e-business methods in the supply chain pattern we can achieve goals of reduced cost increased flexibility, faster response times more efficiently and effectively. In the past decade, electronic business has increased demand and attention from
The main CSR actions include: Environmental sustainability, community involvement and ethical marketing, examples of each will be provided. Through an online survey, consumers were asked to assess the worth of how good a company is to its environment, how it copes with responsibility and ethnicity and how well the company treats its employees. Four of these companies: Microsoft, The Walt Disney Company, Google and BMW scored number one on the list (Jacquelyn Smith, 2013). The results showed how these companies were able to achieve a positive perception of their corporate social responsibility program and earn the benefit in terms of sales and recommendations from the
While E-commerce is the sales done by two parties with the help of internet E-business is day-to-day business function which is done in a firm over internet or other electronic devices. Electronic business includes collaborating with distributors on sales promotions, interacting with and servicing the customers, and conducting joint research with parties’ Business is a term often used in conjunction with e-commerce, but includes services in addition to the sale of goods. The terms created in the late 1980s and early 1990s as the Internet started becoming part of everyday life. Think of all the types of businesses in a normal economy. You have retailers that sell directly to the consumer.
When developing IT systems and applications to do e-commerce activities, data regulations must be set too, such as personal information and agreeing to privacy rules and information protection. There are some special agencies who control and monitor e-commerce activities. So they monitors some activities such as online advertising, the content of it and published articles, the access to some websites and a lot more, to ensure the security and privacy Types of sales scenario using e-commerce There are multiple types of sales scenario some of it are as follows:- Business-to-Consumer (B2C) In a Business-to-Consumer E-commerce, companies sell their online goods to consumers who are the end users of their products or services. Business-to-Business (B2B) In a Business-to-Business E-commerce, companies sell their online goods to other companies without being engaged in sales to consumers. Consumer-to-Business (C2B) In a Consumer-to-Business E-commerce, consumers usually post their products or services online on which companies can post their
Answer 1 Introduction: - CRM defines interaction a firm has with its clients or consumers. There are different relationship i.e. behavioral, dedication, intentional and constraint. a. CRM (customer relationship management) is all aspects of interactions that a company has with its customers, whether it is sales or service-related. While the phrase customer relationship management is most commonly used to describe a business-customer relationship (B2C), CRM is also used to manage business to business (B2B) relationships.