Examples Of Internship Study Model

7647 Words31 Pages
Internship Report On

A MEASUREMENT OF SERVICE QUALITY USING GAP MODEL
AT
STATE BANK OF MYSORE
By

PRAKASH.K USN: 3BR13MBA53
Submitted to
VISVESVARAYA TECHNLOGICAL UNIVERSITY, BELAGAVI

In partial fulfillment of the requirements for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION
During the academic year 2014-2015
Undertheguidanceof

INTERNAL GUIDE EXTERNAL GUIDE
Mr. A MAHESH SHARMA Mr. RAGHAVENDRA
Asst. Professor Manager, SBM Bank
Dept.of Management Studies, Nehru colony, Bellary BITM, Bellary.
Department of MBA
Ballari Institute of Technology
…show more content…
Similarly, the task of comparing services is a more complex and difficult process. Services have no such test factors which would allow the customer to conclude their quality prior to the purchase, rather they have to rely on the supplier`s information or promises.

HETEROGENEOUS
The majority of services are heterogeneous. Service performance varies depending on the time or the service provider. We cannot expect to receive identical services in all State Bank of Mysore, shops or gas stations. customer service varies at the different stations. Peoples services, giving standardized services to customer, less unique.

INSEPARABLE

The acts of giving and receiving services cant relay be separated from eachfactors, that is, they are inseparable. While in the course of production, designing or manufacturing, a given product and evaluating thereof by the consumer are separable in time and place in case of services the customer service quality at the time of provision. a direct contact established with the supplier. Inseparability of services makes the role of the customer more active and direct than in case of
…show more content…
Assurance is defined as employees’ knowledge and courtesy and the ability of the firm and its employees to inspire trust and confidence. The assurance dimension is particularly important in service industries offering high levels of credence qualities, such as auto repair and medical services. The importance of the assurance dimension increases in proportion to the risk, and the greater the inability for a customer to evaluate the service. The expertise of an endorser or a particular service provider for a cruise vacation may affect the level of confidence and trust a customer has toward that

More about Examples Of Internship Study Model

Open Document