The skills used by a person to properly interact with others. In businesses and in organizations the term generally refers to an employee's ability to get along with others while getting the job done. Interpersonal skills include everything from communication and listening, negotiation, feedback, persuasion, interviewing, and coaching. Good interpersonal skills are a prerequisite for many positions in an organization Listening Actively listening, that is fully concentrating with all senses on what is being said by the speaker this is just not only listening but .As well as giving full attention to the speaker. Active listening is very practical and important in business.
Employee voice An effective employee voice which listens to employees and involves and consults them in decision-making within your business is important. Integrity Integrity with employee engagement means practising what you preach. There shouldn 't be a gap between what the people in your business say and what they do. An employee’s discretionary effort results in the Engagement-Profit chain. Because they care more, they are more productive, give better service, and even stay in their jobs longer.
This method is the major way where employees can influence their concerns in related to them at their job. For companies, effective voice gives them a chance to look at new innovations, effective workforce, productive teams and business improvements. For employees, it frequently increased job satisfaction, better influence and healthier opportunities for their career development within the organization. In other way Acas web site in their seven layers of workplace productivity defines Employee voice is about more than giving employees the opportunity to have their say, it is about setting up guide for communication and provision for discussion that allows employees to be energetically involved in decision-making. (Anon., 2017) According to David MacLeod and Nita Clarke’s, Employee voice is where an organization sees its employees not as the trouble, rather as fundamental to the answer, to be involved, listened to, and encourage to add their experience, knowledge and thoughts.
Effective communication among employees rise up productivity and moderate errors, it makes an operation to run smoothly and profitable. Employees value good channel of communication from the management because it builds a beneficial work environment. Inadequate communication in a work place can lead to frustration and confusion in the work environment. Tesco usually go through 1 to 1 discussions with managers through the company database system or newsletters. Daily team meeting is also prepared to update the staff on the present conditions of the day and also give out value awards from any member of staff as a form of praising achievement.
Effective communication among employees helps the HR managers to maintain the organizational culture and structure. Communication provides an opportunity to the employees to transmit their plans and problems to their managers and they feel more secure, safe and concentrate better on their jobs. The effective communication leads the HR managers to assess the job performance of their employees, especially through the performance appraisals. These are made on annual or six months basis and then managers come to know who employees are improving and who require more
Good communication skills go beyond conversations, but employees must know how to communicate well in written reports and emails. Understanding the benefits of effective communication helps companies place a focus on developing a workforce that is able to communicate within the firm and with customers, vendors and international business partners. Effective communication in the workplace helps employees and managers form highly efficient teams. Employees are able to trust each other and management. Effective communication reduces unnecessary competition within departments and helps employees work together harmoniously.
Karakas and Fahri (2010) observed that incorporating spirituality at work increases employees' well-being by increasing their commitment, morale, and productivity and reduces stress, & burnout at the workplace. Researchers also believe that spiritual individuals tend to perceive the ethical nature of business issues more clearly (Giacalone and Jurkiewicz, 2003). II. REVIEW OF LITERATURE Concept of
This is the communication among management and employees about work place decisions, grievances, conflicts, problem resolutions, trade unions and issues of collective bargaining. As Armstrong, (2000) “consist of all those areas of HRM that involve general relationships with employees, through collective agreements where trade unions are recognized [industrial relations] and/or through commonly applied policies for employee involvement and communications”. When an employer hires a new employee, he is not just bringing a new member of the workforce; he is also starting a new relationship. Because employers and employees often work in close quarters, they necessarily develop relationships. Managing these relationships is vital to business success, as strong relationships can lead to greater employee happiness and even increased output.
If you hear what consumers want your company can prosper. To learn how to enhance your Listening skills go to http://www.skillsyouneed.com/ips/listening-skills.html. Assertiveness The next skill you will need in the work place is Assertiveness. Assertiveness- “Forthright, positive, insistence on the recognition of one 's rights” (Skillsyouneed.com, n.d.).When you are assertive in the workplace you will have a much happier work environment. Being assertive means talking openly about your feelings and wants.
job satisfaction) through the factors that increase or decrease their motivation at work and their willingness to help or harm-other people in their workplace settings. The numerous studies shows that knowledge about our own personality, traits and attributes would be of great help to enhance the job performance in the work place (Baron, Pg. No. 482, paragraph-1, 2001). In most cases, businesses and organisations also engage in analysing potential candidates’ personality type and behaviours to ensure that they hire the person whose personality type and behaviours match well with the role and organisation (Bolton & Thompson, 2013).