Observation Of Listening Skills

Living in a loud world, with a high stress level, high speed and fast technology development have made communication more important than ever. However, listening had become less and less insignificant for society (Schilling, 2012). Unfortunately, being a good listener is considered a rare gift, even though it should have been a gift everyone possesses. People should try to change listening from a rare gift to a habit, although is hard to stop their minds from wandering. This can be done by several techniques that improve humans’ ability to listen and leads us to a better society. In this essay I am going to explain the observation I did, to listening skills of a bank worker and a consumer. Moreover, I am going to briefly describe my personal skills in listening, the critique I have for myself and techniques that helped me improve myself.

Section 1- My observation of Someone’s Listening Skills While observing a bank worker and a consumer at NLB, I notice an impolite business conversation. I was able to hear them speak and analyzed their body language. First of all, the female bank worker was not dressed properly for her position, which distracted the male consumer. Secondly, you could hear her voice at the other room which made me think she was talking to her friend. The consumer was

In contrast, the polite consumer did his best to find a solution by asking and giving ideas, but unsuccessfully until his patience came to an end. He started yelling and asked to meet the manager, thus the conversation got out of control. Hence, if the bank worker would practice into the conversation by listening about showing interest the same way the consumer did, the discussion would have been successful. Since Bank is an important institution, its management should be more attentive in the selection of its