All the employee has to do is look at the protocol written on paper or in the office procedures manual and follow each process exactly or are closely as possible. The advantage of this kind of system is that any employee can be replaced by another with no time lag or loss of productivity. The replacement employee only has to read the detailed stepby-step instructions for that job and ideally step immediately into the job and perform well without a problem. This is exactly how major industries are able to produce massive amounts of products so quickly and repeatedly. They just plugin an employee in the production line anywhere they are needed without loss of significant productivity.
As expected, when workers are aware they are being monitored, the average productivity of the assembly line is increased. This ultimately causes a bias in the data being collected during the study, and the results are not accurate. Intuitively, workers will work at a slower pace when they do not believe they are being monitored. In either case, workers do not take kindly to the fact they are being monitored. This was ultimately shown to be true when Devinatz discussed a worker quitting when they realized they were part of a time study.
Customer competition is about self improvement in the eyes of the customer, competing against last year sales, competing about getting 5 star reviews to the 4.7 stars of last year. By marketing your solution to customers differently to their needs can get their checkbooks ready and pens to sign the contract. This can be done by establishing what their problem is, then begin introducing your product and service as the solution to this problem. By accentuating precisely how your items and administrations will take care of your customer's issues. We got the expertise in marketing to customers and you’re guaranteed to see a boost in sales.
The Supervisor’s trust given to Turner was a fatal flaw in the internal controls set in place to prevent this from happening. Not periodically changing passwords, and rotating task between particular employees was another issue. Proper auditing of documents was another and last issue involved with this fraud scheme. b) For those components of the business process that were performed incorrectly, fully explain what should be done to correct each process, a. Trust is a key component in business world, particularly because supervisor and management do not hire, nor keep in employment those that they do not trust.
His team worked in a controlled environment and shielded him from negative news and developments, therefore not allowing him to be an effective leader. Overall, having an autocratic leadership style, in combination of being detached from the overall operations and having a corporate culture of performance at any cost created the framework for this disaster to
“Closing the gap” helps employees understand the purpose of the change and allows them to perform more efficiently with less stress and confusion. Finally, solidifying the change helps leaders to complete the change process without having to repeat it
On the other hand we also learned that in human relationship, the approach of the superiors must be there to support and motivate their employees. He also felt that there are two perspectives of how can be evaluated which are the Theory X and Theory Y. These theories were mainly based on the assumptions carried out on workers by their managers. McGregor has described and stated that Theory X manager believes that people don’t want to work at all, that they are there to override the organisation, he also concluded that workers are nto creative and not always smart. People tend to work adequately when they are promised something like rewards and when punishments are implemented, that means that they don’t really care about the organisation.
Subordinates should understand an adopted compensation plan. Arbitrariness in promotions and rewards leads to cynicism, but not to an increase in motivation. If a new program is taken from the ceiling, workers start to think that the leaders do not respect them. The company should give clear answers to the questions of subordinates on how the system of rewards can affect their daily operations. Also, to achieve professionalism in any work, the employee should strive to become the best in the field.
People tend to always want to appease their superior. When people always want to make sure that they are pleasing their boss to a T they tend to think less critically. They get stuck in a mindset that resembles a punnett square since it delivers reliable results each time, it is the safe bet so they never end up taking risks. But it is necessary to think outside of the box and not be such a people pleaser because businesses thrive on innovative minds. Being too methodical will limit one’s potential, one should never be a yes man since it will chip away at their individuality.
He also has meetings with departments with a view to getting update on their operations, issues and working relationships. He offers guidance to the departments without interfering and being intrusive, quite often he allows issues that are festering to play out and in some instances the resolution becomes obvious to the players involved, in other cases he has to intervene and offer the necessary guidance. This is done in one of two ways, either by speaking to the manager or by speaking directly to the parties involved. The method used is determined by an analysis of the situation and a determination of the best way forward. The Acting CEO operates in a very democratic and inclusive manner, in that he never takes a decision lightly, he has discussions