Advantages And Disadvantages Of Working With And Leading People Essay

Working with and leading people

Introduction 2

Task1 2

Be able to use recruitment, selection and retention procedures 2

1.1. You work in the Human resource department for an airline and you have been asked to prepare the relevant documentation for you to select and recruit a new member of staff for the cabin crew position. 2

1.2. Assess the impact of legal, regulatory and ethical considerations that are needed for the recruitment and selection process 5

1.3. You will be asked to take part in the selection process what are the selection techniques you would suggest that are best suited to recruit the ideal candidate. 6

1.4. How have you contributed to the selection process to make it more effective? 8

Task3 9

Be able to work

Assess the benefits of team working in an airline and the team should be the cabin crew consisting of at least six members. 9

3.2. Demonstrate working in a cabin crew team as a leader and member towards specific goals, dealing with any conflict or difficult situations that you have faced of recent. 10

3.3. As a leader of the cabin crew review the effectiveness your team has achieved in their recent goal of increasing customer satisfaction. 12

Task 4 13

Be able to assess the work and development needs of individuals 13

4.1. What factors will you need to consider in planning and monitoring and assessment of work performance for the cabin crew. 13

4.2. How can you plan and deliver the assessment to ensure needs of the cabin crew is developed. 14

4.3. What methods can you suggest that the airline should use to evaluate the success of the assessment process? 14

Conclusion 15

References 15

In the British airways, the staff team of the cabin crew maintains & contributes strongly towards the security of the passengers at the time of boarding until depart them safe to their destination. All the members are fully train and having improved skills to handle any type of emergency/ uncertainty occurs in the aircraft. The staff easily operates the equipment or systems of the cabin of the aircraft and maintains the environment during the flight on air efficiently. It is not the effort of any individual. The safe environment provides to all the passengers and increasing the satisfaction of the consumers is the team effort of the cabin crew. A skilled full individual does not provide the safety to the passenger in any of the emergency; it is possible only when the whole staff works as the team. The team of the cabin crew of the British airlines maintains the quality standards in providing the service to the consumers and taking care of them in the aircraft. The motive behind is to give the proper/ good comfort to them. A good relationship builds on the base of the good communication. so,it is important to figure out that how the information is getting transfer to the passengers and this should be effective with using good communication. The team of the crew follows the procedures of the British airlines in handling the cash attain by the