Zappos has a culture book that is written by employees every year. It details how people feel about the Zappos culture and how they reinforce and develop the culture every day. Statements attributed to employees emphasize and reinforce the Zappos culture. Zappos gives these culture books to anyone who tours the company or writes an email to the company and asks for a copy. Zappos provides tours of the company in Henderson, NV.
• Feedback: Employees should know about their performance. Apart from regular feedback, employees get quarterly reminders to evaluate their expectations. Besides, special sessions on receiving and giving feedback are conducted. • Development and growth: Every employee is responsible for his/her career and personal development. Employees are asked to think how they can grow in their present roles and go for an open dialogue to discuss their future roles.
• Staff Recruitment • Training Pfizer has developed organizational structures and compliance training programs to assist the company’s employees with performing all tasks with integrity. The Compliance Program uses an Open Door Policy, anti-retaliation protections, and internal practices to identify potential violations. Additionally, Pfizer’s Office of the Ombudsman is an advocate for fairness. Employees receive guidance and information regarding the resolution of work-related issues.
Hazard Communication Plan The purpose of this plan is for communicating hazard information to all personal outlined in OSHA's Hazard Communication standard (29 CFR 1910.1200). This plan is to ensure that information regarding any potential danger from hazardous chemicals is known to all Dogtown Police Department employee’s. This plan will be reviewed and updated as required by OSHA. Training will be conducted with all personnel who work with or are potentially exposed to hazardous chemicals. These employees will be re-trained on an annual basis.
When hiring new staff, they go through a process to be sure they are hiring the right people. They review the applicant’s qualifications and their credit bureau report. After the applicant is considered, they request a background check through a third party vendor. As stated earlier, technology play a large role in the company. Ms. Mascaro is constantly in touch with their IT personnel.
I rounded daily with every department (ICU, MSU, PNU, L&D, BHU) and met every patient. I would receive report from each department Charge Nurse and CNS (who was also novice). I spot checked documentation in the Essentris computerized charting and randomly would check on drug administration. I was involved with disease and discharge management and followed up on all referral consults and processes. I would meet with every CNS quarterly and work on their clinical challenges and also what Process Improvement Projects they were currently working on.
Entry #1: There are several examples of the different aspects of service effectiveness at my practicum. Headquarters operates on different levels, which means we have several different ways to evaluate our effectiveness. The first level that comes to mind when speaking about my practicum is our phone work. We answer the National Suicide Prevention Lifeline, as well as a number of local lines, to help people in crisis. We keep record of all our calls, online chats, and walk ins (which all fall under the umbrella of volunteer phone counselor work), so we know exactly how many people call every month, how many times each person calls, and what the calls consisted of.
As I have mentioned several times, I monitor feedback, complaints policies and procedures all the time. It is part of my role to make sure that all systems and procedures are working well and smoothly. When new procedures are needed then I make sure they are implemented by all staff and make sure they are aware of them from meetings memos and care plans. Families of the residents are very forward in making complaints and raising concerns if they feel something is not being carried out correctly, with this I must make sure that it is factual as family members often try to make us do things which does not promote the independence of the resident, I make sure I see them listen to concerns and explain reasons these actions and methods are in place.
Assure that all staffs are involved, including non-clinical and clinical employees. A mock survey, whether performed by internal teams or external experts, can be extraordinarily beneficial to the organization. These mock surveys should be viewed not just as a “survey preparation” activity, but as the opportunity to validate and celebrate sustained compliance and to identify opportunities for improvement, work-around and other challenges. While some might view mock surveys as being as stressful as the real survey or too time consuming, such activities provide excellent opportunities for improvement and are worth the investment. Surveys today are about all aspects of the organization so everyone must understand their role in providing care and protecting patient safety.
For this study semi-structured interviews were conducted through face to face interaction with all participants. To meet the requirements of the concept of reliability, all participants were informed about the research process and invited for the interviews through emails. The same method of data collection and analysis was followed with all the participants to ensure a consistent approach. The interview questions for managers were different to those of coordinators, though the same basic questions were asked for each respective group. The information was further cross-referenced to ensure accuracy and