Explain Verbal And Non-Verbal Communication Techniques
1. Understand Interpersonal Communication Techniques
1.1 Explain verbal and non-verbal communication techniques
Working within a business organisation, it is important to use verbal communication. This type of communication is effectively the messages you send through words when speaking to others, it is used in everyday life as well as non-verbal. It is important to use verbal communication effectively, the types of verbal communication are Interpersonal communication and public speaking are the two main ones.
When communicating with others, it is very important to show a positive impression using non-verbal, this can determine how your verbal communication is received by others. Non-verbal communications are things like eye contact, your posture, body movements and expressions you use when talking to others. All the actions that a customer would notice, it gives a general impression on how interested you are and if others around you are able to judge if you are interested or listening to them. Lack of non-verbal communication can give the customer a bad impression of you.
1.2 Describe attentive listening techniques
Attentive listening is a technique which connects you with the person you are talking to, this can be achieved by showing the person that you understand thoroughly what they are talking about. Ways to achieve this are as follows, use connecting words and good body language. Connecting words are helpful, this can give the person you’re communicating with a
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