Marie Curie Core Business Activities

Facilities management can accordingly be summarised as creating the optimal environment for the organisation’s primary functions, taking an integrated view of the business infrastructure, and using this to deliver customer satisfaction and best value through support for and enhancement of the core business. Thus, facilities management can be described as something that will:

• deliver effective and responsive services;

• enable changes in the use of space in the future;

• sweat the assets, i.e. make them highly cost effective;

• create competitive advantage for the organisation’s core business; and

• enhance the organisation’s culture and image.

Several definitions exist. The following cover what, in this article, is meant by facilities management.

a. Describe the core business activities of an organisation to which you provide facilities services (either as an in-house service provider or as an outsourced one). Explain the relationship between facilities management and the core business activities described. Marie Curie is a well renowned and respected charity that cares for terminally ill patients and supports their families at no cost to either the patient or the family. The core activities of Marie Curie are as follows:

Caring Services

Hospice Care – providing free palliative care to terminally ill patients and providing an outpatient’s services and drop in clinics to the surrounding community.

Community Nursing Care – Provide door to door nursing to those in the community that are unable to leave their homes.

Information & Support – providing information of the services the charity provides and providing emotional, spiritual support and guidance to patients and

Retail - The Shops business works towards achieving its profit targets by selling goods (ladies clothing and accessories, men’s and children’s wear, bric a brac, books, etc.) donated by the generous public.

In Marie Curie the following services are generally deemed to be considered as non – core business functions:

Corporate Support Services –

Finance – Invoicing, procurement and Capital Expenditure Financing

Health & Safety – CoSHH, Risk Management, Contractor Management, Asbestos Management, First Aid, Food Safety etc.

Human Resources – Employee Welfare and Benefits, Recruitment, Sickness Management & Personal Development

Information Technology - IT supports the organisation in an effective way as well as ensuring we protect ourselves from IT risks by managing the following:

•IT strategy

•IT project delivery

•Cloud services management

•Data centre services (servers, firewalls and other such enterprise technologies)

•End user computing devices – PCs, laptops, smart phones and tablets

•Network and communications infrastructure (including both mobile and desk side