Lean Six Sigma Practices: A Case Study

2.6 Factor influencing Lean Six Sigma practices. There are large number of factors which can affect the success of the integration of Lean and Six Sigma which have been stated by Ibrahim Alhuraish (2014). According to Prattana (2015), the importance of leadership and management, financial capabilities and organization culture has become the critical success for Lean Manufacturing implementation. Critical success factors are being divided into two categories which are internal organizational factors and external organization factors which have been stated by Roshayati (2011). She stated that the internal organizational factors would be the top management, training and education, thinking development, employees, working culture, communication,

According to Tor Tonnessen (2005), it stated that the manufacturing excellence, competitiveness and a company’s ability to continuous innovation to be dependant among others on the participation and involvement of employees at different levels. In order to improve the industry 's innovation ability as well as implementing a new strategy, do need the wide employee participation which would lead to a better success of the strategy (Tor Tonnessen, 2005). According to Elisabeth (2010), she stated that the need of the employees itself are the acceptance as they need to find meaningfulness for themselves so positive attitude can be instil in them as well as participation in the company itself would bring a great impact on them. According to Suzanne (2015), it stated that empowering employees through involvement and participation has been shown to increase job satisfaction and employee retention as they are paying dividends for the organization. From here, we can see the importance of the involvement as well as the participation of the employees in order to achieve the goal of the company which would be helpful when we actually implementing the Lean Six Sigma as what been research by Vesna (2016) whereby it shows the implementation of Lean Six Sigma need the process of improvement together with cost

According to Barksdale and Darden(1971),it stated that the customer focus represent on identifying the customers’ needs and satisfying them in meeting the organizational goal. It is one of the marketing strategy as it would help in achieving a better success for the consumers. Therefore, the process of linking this strategy to the customer could be divided into two steps: (a) identifying the core process, defining the key outputs of these processes, and defining how much cost or profits could be reduced or increased; (b) identifying and defining the customer needs, requirements, and expectation (Banuelas and Antony, 2002 cited by Tritos, 2005). Therefore, we need to build up relationship with them in order to know what they want and able to satisfy their needs. The construct of customer focus is a staple of relationship marketing, which refers to “the process of identifying and establishing, maintaining, enhancing, and when necessary terminating relationships with customers and other stakeholders”(Gronroos, 2004 cited by Augustine, 2011). This is the reason why we are getting closer with them by conducting the customers survey in order to track their satisfaction as well as to know what they want. As Moorman and Rust (1999 cited by Augustine, 2011) have documented, the marketing function positively and