Factors Affecting Operations Management

4.0 Main Factors Affecting in Operations Management

Operations management normally consists of three processes, which are input, process, and output. The input in the operations management included materials, labor, capital, physical machines and information technology. The meaning of process is turning the input into output. The output is the final product from the manufacturing process. Besides, there will be some changes in the operations management when needed. For example, when the company is operating in an international arena, the company might need to make some changes in the operations in order to meet the national culture.

4.1 Material-Processing Technology Material processing technology is the system of operations that begins with

Therefore, they do have a proper advanced technology and processes to handle the inquiries of the customers. In the coming years, there will be more demands for automobile as people will purchase their own car to make their lives convenient. Therefore, the demand towards gas petroleum has increase and necessary for customer. Apart from that, Shell, Jalan Labuk, Sandakan has its own convenience stores which offering a variety of food, drinks and snacks to customers. Therefore, when the customer goes to the petrol station to refill their car petrol, they can also buy some snacks and foods there. This is the way to satisfy customers’ need. Besides, Shell, Jalan Labuk, Sandakan operates from 6am to 9pm on every Monday to Saturday, and 6am to 8pm on Sunday and Public Holiday. Besides that, Shell, Jalan Labuk, Sandakan also have cash machine (ATM) which can convenience the customer and also make the customer takes control of the technology. The cash machine also known as active interaction technology. Shell, Jalan Labuk, Sandakan also use security camera to track the movement of customers. Therefore, it provides greater convenience to its customer to refill the petrol any day based on their preferable. This is exactly what Shell wants to achieve which is customer-oriented and they should have proper technologies in order to provide the best products and

The changes have to be implemented properly if there is a major fluctuation in the volume and variety of the products or services. The process technology is the machines, equipment, and devices that help organization to create and deliver products and services. There are two types of process technology which are direct and indirect. The process technology that use by Shell, Jalan Labuk, Sandakan is direct process technology. Commonly, they have use the electronic point of sale (EPOS) to process their information to their employee. Besides, they also use the hidden interaction with the technology. For example, they set up the security cameras in the Shell, Jalan Labuk, Sandakan so that they can check from this camera in case something like customer argue with employees due to the services like employee misunderstanding or customer misunderstanding regarding the payment, like employees forgot to pay the fee before leave. In addition, it also provide credit card trading for easy