According to Brooks (2015), when employees are fully satisfied, they commit their efforts towards attaining the set goals and objectives. They also see the reason of being associated with the company, hence reducing employee turnover rates. The other strength that the company has is better reputation. Based on the case study, close to 90 percent of employees from the survey indicated that the employees were willing to remain in this company because of its positive reputation. One of the internal weakness identified is a challenge to find and retain employees who can deliver positive results to the shareholders.
This means that there is a significant difference between the organizations that train their employees and organizations that do not. There exists a positive association between training and employee performance. Training generates benefits for the employee as well as for the organization by positively influencing employee performance through the development of employee knowledge, skills, ability, competencies and behavior (Mutsostso & Wanyama ,2010). Organizations that are dedicated to generating profits for its owners (shareholders), providing quality service to its customers and beneficiaries, invest in the training of its employees. The more highly motivated a trainee, the more quickly and systematically a new skill or knowledge is acquired.
The author believes strongly that employees ' morale is very important in the quest for high customer satisfaction levels. This is because satisfied employees have such positive energy and such willingness to give good service that the customers get at the least a perceived better product or service, so that they in turn become much more satisfied and loyal to the company. This is backed up by others, for example: `There is considerable evidence demonstrating that customer loyalty is a leading predictor of financial results and employee satisfaction is predictive of customer
So it is very important to create a positive and happy work environment for the employees so that they can give their hundred percent at work. This will only help the company to succeed and shine. If people feel good about their work, they tend to give their best at work and this is reflected in the quality of their work and also the customer feedback. If a person is not happy at work, they might not want to give their hundred percent and this will affect the customer’s experience and eventually the company’s name. Since these employees are unhappy at work they might not even show up for work quite often.
The Effects of Job Satisfaction From the all studies employees fulfill the satisfaction level of the job. Analyst says that occupational fulfillment is more important. Fulfilled employees serve the customer promptly. It is the representatives who take the brand picture of the organization. High job satisfaction may lead to; High productivity of the organization Reduced turnover ratio Redusing of absenteeism Redusing
Employment Security: Examples of benefits gained through this include workers feeling more confident in sharing knowledge around the organisation, there is more effort by employees to increase productivity and it also adds an extra discipline while recruiting if the organisation has their own policy on job security. 2. Self- Managed Teams & Decentralisation: is to do with team based companies where teams change one person control for a hierarchy control of work. Team based companies have a great success in helping all employees feel accountable & responsible for the operation, not just people in senior management 3. High Compensation with Incentives: it can take the following formats (i) gain sharing (ii) profit sharing (iii) stock ownership (iv) pay for skills (v) individual or team incentive.
Employees leaving their jobs turnover affects supervisors were high skillful employees have a big part in coming up with creative ideas and participate in decision making process. Job satisfaction is also related to customer satisfaction where productivity increases when the employee is satisfied which attracts more customers and that increases the net profit of the
RESEARCH PROPOSAL FOR JOB SATISFACTION INTRODUCTION: Employee satisfaction or job satisfaction is, rather simply, how comfortable or employees are satisfied with their jobs. Satisfaction survey is the main measurement process using to find employees satisfaction. . Its all are the important to companies who want to keep their employees happy and reduce turnover, but employee satisfaction is only a part of the overall solution. In fact, for some companies, satisfied employees are people the association might be better off without.
Research shows that there is a relationship between happiness and success in the workplace. Happy people tend to earn more money, perform more helpful acts and display superior performance which typically illustrate success at work. Positive affect is seen to lead to improved workplace outcomes. When people experience this positive affect, they tend to become more motivated to invest effort and time, and overcome problems when chasing their unique career goals. The idea of employee engagement is based on a positive psychology approach, this is where employees are completely engaged and passionate about their work.
Rewards can be monetary as well as non monetary. Similarly the recognition they receive from bosses, team members, coworkers and customer enhance the job satisfaction thereby reducing turnover. Reward and recognition gives the employees an impression that they are valued in the organization. 9) Leadership: The most critical idea for staff retention and commitment depends on an effective leadership setup in the company. Leaders help in keeping the culture and team building of the organization intact.