American Express Travel Case Study

1. Provide a description of the business/ property you were employed.

Farrington American Express Travel (FAE) had been a joint venture of the two companies in HK, Farrington Travel and American Express Travel, since 1999. In the year of 2007 , American Express Travel purchased the rest of the share, but due to some legal issues, the name FAE, is still kept until today. After 2014, the company became the American Express Global Business Travel (GBT), which is a joint venture that is not wholly-owned by American Express Company or any of its subsidiaries “American Express”.

GBT is a Travel Management Company provides services ranging from travel management services, integrated consulting services, proprietary research, and end-to-end

For business travel, the services we provide include emergency support services, management information reports, and corporate hotel management. For meeting and events, our duties consist of group air servicing, accommodation sourcing, and meetings management consulting. For leisure travel, we mostly offer travel packages.

2. Describe the core values of the organization you were employed in and your opinion on whether you feel you fit these values.

The vision and mission of the company is to be the TMC of choice by enabling corporations and empowering the business traveler of tomorrow with insights, service flexibility and connections through technology, information and global scale . They take a customer-centric approach, and continuously focus on exceeding expectations, developing and delivering differentiated value. The mission is well supported by the four

Describe your role

I would describe myself as a Meeting Planner Coordinator. My daily job is to assist other Meeting Planners in the proposal, pre-event preparation, and on-site.

From the online job description, the scope of work of a Meeting Planner includes:

• Manage client programs for EBE clients and function as day to day client liaison for assigned programs.

• Manage corporate meetings, incentive programs and events through the implementation of strategy and negotiations, delivery of objectives, and execution of logistics.

• Work closely with client contact to understand and meet program objectives/outcomes

• Manage the end to end process of an event, including sourcing, group air, logistics and delivery.

• Manage from initial proposal to post project reconciliation, respecting customer and American Express Meeting & Events standards, procedures and policies.

As an assistant, I mostly deal with the proposal and database, more to the preparation work than contacting the suppliers and clients. Preparation work includes making proposal presentation, getting quotation from suppliers, searching for suppliers that meet with guests’ expectations, comparing pricing, managing database, consolidating booking details from guests and such. For contacting procedures, I step in only after the negotiations. My main duty involves confirmation with the clients and suppliers regarding the bookings, and information inquiries. During the occurrence of an event, I would be on site