2.0 INTRODUCTION This chapter will discuss about the literature review of services in fast food restaurants and simulation from past researches done by previous researchers. Firstly, this chapter will review the concept about the operation and services of customer services in fast food restaurants. This will review the elements in customer service in fast food restaurants. Lastly, this chapter will discuss about the literature of simulation which is the research tool of this paper.
2.1 CUSTOMER SATISFACTION ON RESTAURANT SERVICES
The study conducted on customers satisfaction in fast food industry was found by Qin, Prybutok, & Zhao (2010) in China. The criteria that have been studied is including quality of services, quality of food, and
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This also related with the serving time at the fast food restaurants. Moreover, when there is delay in serving time, the next schedule of the customer will also be delayed. Customer will not be satisfied if the delay in serving time happen to them. The problem of lateness in a developed country like Japan can give a huge impact on the country’s productivity. Okumu (2012) had implemented a research to develop customer service at a fast food restaurant in Japan named Waskia. The framework of his research is based on customer satisfaction based on serving time of the restaurant. He had spread questionnaires related to the theory of customer satisfaction to the customer of the restaurant to ease the progress of the research. The outcome of his research found that the customer of Waskia restaurant is quite satisfied of the services. In order to maximize the satisfaction and output of the restaurant, Okumu had recommended to improve the knowledge of restaurant’s workers about the menus and to improve the worker’s knowledge to recommend food and wine to the customer so that the ordering time can be shorten while preserving the customer …show more content…
To make it more interesting for the students, the model of simulation can be in another form of appearances like simulation games. Based on the study that was conducted by Felix Hunecker (2013), his research is to give a wide view of the designs of reusable simulation models in the form of games. His method in completing the research was by approaching various well established companies and institutions of the simulation games. The result of his research found that a flexible framework is critical in models of reusable simulation to be adopted and absorbed by different companies and institutions. Firstly, the abstract model need to differentiate between two types of entities which are resources and processes. If both of the abstract types been distinguished, all of the entities can be exemplified in the simulation
In the article “Why Should I Be Nice To You: Coffee Shops and the Politics of Good Service” by Emily Raine. Base on her gamut of service jobs experiences, the good service in coffee shops is not an issue because it is unlike table service, the good service will translate to amount of tips, there are big amount of costumers at coffee shops, and the average of spans interaction with each costumer is about ten seconds. So that the good service in hospitality industry such as coffee shops is unnecessary. As most hospitality industry, the paid in café is the minimum wage to employee, and the work is tedious ad repetitive.
On April 15, 2017 at approximately 1127 hours, I responded to Chic-Fil-A located at 80 Oxford Road in reference to a suspicious person. Upon arrival I observed a black male with no shirt on, carrying a backpack at the neighboring convenience store. I made contact with the subject and his girlfriend who identified themselves by name and D.O.B. as David C. Bishop 01/29/1997 and Jennifer L. Buchanan 03/04/1975. I immediately observed Bishop’s left hand was covered in blood at which time I asked him how he hurt his hand. Bishop stated that he had been arguing with his girlfriend after she nearly drove into another vehicle at which time he became upset at her, so he punched the window seal.
After interviewing Daniel Marsh in order to learn more about the required etiquette standard that his job requires, I must say that I was impressed. I was impressed to learn about how much his job, Chick-Fil-A, value their employees and customers. The level of etiquette that Chick-Fil-A requires their coworkers to display shows how much they care about the reputation of the company. According to Daniel, Chick- Fi-La requires their customers to remain friendly and calm at all times, even with rude customers. Daniel’s coworkers are allowed to talk to each other with a firm and sometimes slightly aggressive voice, however the use of a firm tone is always prohibited when talking to customers.
Each year computers get faster and faster just as predicted by Moore’s Law which stated that computer will get twice as fast or twice as powerful each year so it is not far fetched that in the future it would be possible to build a computer to simulate an entire world or maybe a universe. The concept of simulating the universe is known as “Matrix” or “Universe Simulation” and was originated by Nick Bostrom from Oxford university, He suggested that there is a good chance that we are living in a simulation. There are two sides to the argument of universe simulation, one suggests that we are not living in simulation and everything we experience is real as suggested by Rene Descartes in his Second Meditation in which he says the famous words “I
In the article, “Don’t Blame the Eater,” David Zinczenko argues it is the fast food industry’s fault for the nation 's growing obesity epidemic. Furthermore, he believes people should not be blamed for their own obesity. Zinczenko argues fast-food is much more available to the fast paced lifestyle people live in rather than consuming healthy alternatives. He also discusses the fact so many people are on a low budget, it is then best and more inexpensive for them to consume fast-food. Zinczenko states a claim that the fast-food industry “would do well to protect themselves, and their customers, by providing the nutrition information people need” (Zinczenko 464).
The Subway community is filled with interaction with customers. This community shares a broadly agreed set of public goals and based on these goals are what type of people usually join this discourse. The food service discourse community shares common goals such greeting everyone as they come into the restaurant, keeping the customers satisfied, and being very organized and timed managed. These are a few of common shared goals in the community. In order to join this discourse, these individuals must be time managed, team player, helpful, organized, and fast-paced.
Title: Parents Fuming After Hooters Sponsor Cub Scout Camp Category: Tags: hooters camp, cub scout News & Opinion Teaser: Did the Scouts go too far, allowing Hooters to sponsor Cub Scout Camp? Article: What may have started as a dream day at camp, quickly turned sour after parents discovered photos of their children posing with Hooters girls at Cub Scout camp.
The meat packing industry handles the slaughtering, processing, packaging, and distribution of animals such as cattle, pigs, sheep and other livestock to the fast food industry. These industries hold significant value in the United States, employing more than half a million people. The meat industry holds the nations largest agricultural sector and sales of meat and exceeds over 100 billion dollars a year. The meat packing industry treats their employees with inhumane work conditions and unfair wages in the United States, most companies go to great extend to hide these truths.
Chick-Fil-A Case Study Despite being a fast-food restaurant, Chick-Fil-A is widely known for its exceptional customer service. Part of the reason they have incredible customer service is because they have made it their mission to “get better before getting bigger.” Even though Chick-Fil-A has thousands of less stores than its competitors, it has made business all about the customer and it is paying off in large profits and continual growth. Chick-Fil-A’s customer service plan is two-fold: to go the “second mile” and to give the customers something to do.
In Margaret Visser’s essay, “The Rituals of Fast Food”, she explains the reason why customers enjoy going to fast food restaurants and how it adapt to customer’s needs. Some examples of the most loyal fast-food customers are people seeking convenience, travelers, and people who are drug addicts. First, most loyal customers are people seeking convenience. The reason why fast food restaurants are convenient because longer hours of being open, the prices are good , etc. As Visser said in her essay, “Convenient, innocent simplicity is what the technology, the ruthless politics, and the elaborate organization serve to the customer” (131).
“‘If they’ve got a pulse… we’ll take an application’” (Schlosser 162). Fast Food Nation: The Dark Side of the American Meal by Eric Schlosser and The Jungle by Upton Sinclair convey corporations treating the public inhumanely. The books discuss how the companies will fix their prices, the lengths they will go to avoid unionization within their establishments, highlight how their employees are struggling to survive on their low wages, and provide a look into the risks of working for these corporations.
Sue Taylor states that there are two types of classification
The authors study a restaurant for this purpose. The restaurants have an inherent advantage that a licensed and franchisee restaurant might share the same menu ideas, outlook strategies, and production pedagogy which necessarily makes them more comparable while the management forms, observing systems, hiring methodologies etc make the two different enough to study and identify the underlying causal relationship (if any). The authors in the end then comment on the vital points of differences between franchising and licensing. These differences are microscopically studied under both operational as well as business thought process aspect. The authors comment that franchising might lead to a higher customer satisfaction level irrespective of the metric and the reason being that franchisor usually has better control of the day to day operations in a franchisee.
• To understand this relationship we have investigate through data collection from youth in a restaurant named FRIED CHICKS. • To access our findings we use different data analysis techniques such as reliability, descriptive and inferential statistics, and correlation and regression analysis. • To evaluate and interpret our finding by accepting or rejecting the hypothesis we have developed on the basis of results we have collected through data analysis techniques. • To conclude that there exist a relationship between customer satisfaction and employees performance, food quality, price, physical environment. 2.3 Introduction:
1.1 Task 1, P1. Under this task I will explain the ethical issues of KFC Company needs to be consider in its operational. Ethics Ethics can be defined as moral guidelines which govern good behavior, so to behaving ethically is what deemed to be morally acceptable. Business ethics: It is a form of applied ethics or professional ethics observes ethical principles and moral or ethical problems that arise in the business environment. It applies to all aspects of professional behavior which applicable for the behavior of individuals and entire organizations.