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Fedex Corporation: Advantages Of Using The IVR System

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Chapter 1: Introduction to FedEx

1.1 About FedEx
FedEx Corporation is an American delivery company that provides global courier services. The company headquarters are in Memphis, Tennessee. FedEx Corporation gives its clients and organizations a wide range of transportation, e-trade, and business administrations services.
FedEx Express provides delivery to around 220 countries and territories. It is one of the most valuable brands in the world with a net revenue of US$ 45 billion. Fig. 1 – Federal Express Logo 1.2 History
FedEx Express was founded by Fredrick Smith in Arkansas. The company headquarters later moved to Memphis, Tennessee. Memphis was picked in light of its central location within and also the airport was seldom closed …show more content…

Benefits of IVR

• The greatest advantage of using the IVR system for any organization is that it is highly time efficient and cost saving. The IVR system can deal with a majority of frequently asked questions received by any company thus reducing the burden on customer service reps to answer queries.

• An IVR framework can be accessible 24 hours a day to handle inquiries and help clients with basic undertakings thus providing an instant response to the customer’s requirements.

• It increases the customer service efficiency. Specialists who work in an organization that uses an IVR are more capable at taking care of particular issues and addressing particular needs of the clients that they are allotted. The outcome is an increment in client administration effectiveness.

• The IVR system can be utilized to greet clients in an extremely professional way.

• It helps to reduce operational costs and also reduces the errors generated during a misinterpreted phone conversation with a customer service agent.

• It is easily available to at any location as it does not require an internet connection or a PC as in the case of online services.

3.1.4 How to use

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