ipl-logo

Ferrum College Student's Perception Of The Helpdesk

693 Words3 Pages

Chapter 3: Methodology Methodological Approach
This study was conducted through a quantitative approach in order to study the student population of Ferrum College and their perceptions of the effectiveness of the college’s help desk through student’s satisfaction with the services provided by the help desk. A quantitative approach enabled the researcher to make statically significant statements about the entire population through a single small sample of the population. This is possible because this quantitative study used precise measurements to analyze the data collected.
Research Questions
This quantitative study investigated students’ perceptions of the help desk through the following questions.
Research Question 1:
How do Ferrum College students perceive the effectiveness of the help desk?
What are the students perceived strengths and weaknesses of the helpdesk?
Research Question 2:
How frequently do Ferrum College students use the helpdesk; and what is the most prevalent problem that comes into the helpdesk?
Research Question 3:
How do students perceive their success has been impacted by the service provided by the helpdesk? How do students perceive the helpdesk services have impacted their success?
Research Question 4:
How do student’s perception of the helpdesk differ between …show more content…

Once gathered, the researcher separated the data into the following categories: gender, academic schools, degree of computer knowledge, and the type of problem the user experienced. These categories enabled the researcher to analyze the data further by allowing a better understanding of the population. The researcher then graphed the data by the above categories, to give a visual representation of the collected data to be analyzed. The data collected from the survey was assessed according to the frequency and percentage of students whom

Show More
Related

  • Hrm 531 Week 3 Individual Assignment

    323 Words  | 2 Pages

    This group of population was chosen as the target respondent because of their ease of accessibility to internet and the nature of company business which require internet access throughout the whole working hours. Every respondent was provided by the company with internet-connected device either a laptop or computer for working purpose. However, any employee who wish to bring internet-connected device such as mobile phone and tablet is allowed by the company as long as they are not connected to corporate network. For a start, the researcher approached the Human Capital Development department of the target respondent, where he sought permission to conduct his research by producing a formal application through letter. The researcher was granted

    Read More

  • Summary Of Despite The Controversy We Re Glad We Asked

    929 Words  | 4 Pages

    In this college the question,

    Read More

  • Crisis Intervention Therapy Case Interview Paper

    498 Words  | 2 Pages

    1. Imagine that you are working with this client. Discuss your biggest challenge. The Biggest challenge I see is compartmentalizing Gloria and her family’s needs.

    Read More

  • Summary Of Why We Need A Different National Conversation About Mental Health

    929 Words  | 4 Pages

    The primary audience of this article appears to be individuals working in higher education, such as college

    Read More

  • 1950-2000 Essay

    532 Words  | 3 Pages

    The introduction of personal computers in the 1980s and 1990s revolutionized the way that people worked and communicated, allowing for greater efficiency and productivity. The widespread adoption of personal computers during this time period led to the creation of new industries such as software development and computer

    Read More

  • Project Proposal for Developing Dashboards in State of Arizona K-12 education system (BNAD 597A)

    1546 Words  | 7 Pages

    The goal of the project is to leverage best of breed visualization software to minimize the cost to develop and maintain dashboards. In this initial phase of this project aims at developing a single dashboard that will display summarized students results and identify trends in the results. Results obtained are of AZ merit, a computer based test measures critical thinking skills for college and career readiness Data tell stories: The first step for any data analysis using visualization is to identify the source of data. In this project, source of data will be SQL server database.

    Read More

  • EGT1 Task 3

    451 Words  | 2 Pages

    The research methods were divided into four tasks which focused on student opinions on the “Windows vs. Apple” debate, and how universities could close the gap on those needs in an affordable manner. The survey which can be found in the Appendix along with sources which studied the changes made at Bemidji and Wilkes were used as the primary sources, while sources comparing the two platforms and the opinions of students across the country were used as the secondary sources. Task 1: Understand which platform students prefer between Apple and Windows and how large the disparity is. Determining the students’ preferences was imperative in order to establish any further case for reviewing the current computing situation. This was done by completing

    Read More

  • Nt1310 Unit 1 Universal Design For Learning

    1631 Words  | 7 Pages

    This prepares them to demonstrate ability to work effectively, and respectfully with one another. Collaboration encouraged student and trainer to be cordial, and willingness to be helpful in making necessary compromises to accommodate a goal. The application will support employability by having the students being exposed to knowledge about computer

    Read More

  • Haitian Culture: Questions And Answers

    762 Words  | 4 Pages

    The employees would hand me the website where job positions are posted, and I would then proceed to fill out the clients applications with their information and correct any grammatical errors that would happen to be in their resumes. 4. What has this experience meant to you as a person, a college student, and as member of the

    Read More

  • Tinto's Theory Of Student Persistence

    1495 Words  | 6 Pages

    What student demographics and Student Support Services program services at Johnston Community College can be used to predict academic success? 2. What student demographics and Student Support Services program services at Johnston Community College can be used to predict persistence? Significance of the Study Academic success and student persistence will be the primary focus of this study.

    Read More

  • Summary Of The OCSE-PISA Digital Survey

    269 Words  | 2 Pages

    Studenti, computer e apprendimento: dati e

    Read More

  • Career Intervention Plan Examples

    737 Words  | 3 Pages

    Entering the world of work / writing resume 1. Using technology to develop resume and cover page. 2. Discuss why resume presentation is important. 3.

    Read More

  • What Is John Dewey's Theory Of Interaction?

    1106 Words  | 5 Pages

    Under the Principle of Interaction, factors that affect student experience include those that are internal to the student, and those that are “objective” parts of the environment. The students’ perceptions of, and reactions to, the objective factors are influenced by their attitudes,

    Read More

  • Advantages And Disadvantages Of Minerva Essay

    615 Words  | 3 Pages

    In traditional universities, professors will have office hours available that allows students to get extra help or ask question to better ensure their success. There are also a lot of free tutoring sessions provided on campus to help students who needs an extra boost in a specific subject. The campus is what makes college life more interesting with all the activities happening around which can’t be felt through

    Read More

  • Literature Review Of Customer Satisfaction In Restaurant Industry

    1284 Words  | 6 Pages

    • To understand this relationship we have investigate through data collection from youth in a restaurant named FRIED CHICKS. • To access our findings we use different data analysis techniques such as reliability, descriptive and inferential statistics, and correlation and regression analysis. • To evaluate and interpret our finding by accepting or rejecting the hypothesis we have developed on the basis of results we have collected through data analysis techniques. • To conclude that there exist a relationship between customer satisfaction and employees performance, food quality, price, physical environment. 2.3 Introduction:

    Read More

More about Ferrum College Student's Perception Of The Helpdesk

Open Document