Case Study: Walter A. Shewhart Of Bell Laboratories

Total quality management started way back May 16, 1924 by the named n Walter A. Shewhart of Bell Laboratories. He proposed a way on how can they used the statistics to improve quality in telephones, and because of that he made the first sketch of a modern control chart. Of the 40,000 employees they have making telephone equipment at Western Electric’s Hawthorne Works in Chicago, a whopping 5,200 were in the inspection department. Shewhart began teaching his statistical methods at Hawthorne and other plants for the company. Within a few years, Western Electric put out a handbook of quality control methods that became an industrial bible. Even though Bell Laboratories used Shewhart methods on the first hand but it was Dr. William Edwards Deming’s

The first and most important total quality management principle is satisfying the customers. It is because the customers are the one paying for the product/s or service/s and it should be worth of their money. The second total quality management principle is satisfying the supplier. The organization needs to satisfy the supplier because these people are the ones whom the organization 's got the goods or services. And in order for the supplier to be satisfied, the organization should provide clear instructions and pay them with the right amount and on time. The last total quality management principle is the continuous improvement. One shouldn 't be satisfied with the ways or methods used because there is and will always be room for improvements. The competition nowadays is improving, so it is important to strive harder and keep ahead of the game. One of the methods in the continuous improvements is the workers. Asking suggestions from the workers can help improve a process in the

In order for quality improvement to be effective, total quality management must support all levels of an organization ranking from the highest executives down to the lowest level of employees. The definition of quality to the functional areas of an organization was extended by total quality management because it includes the production, marketing, finance, and information systems. And this begins by listening to what the customers ' wants and needs, then deliver the goods or services to fulfill the desires. The definition of customer was extended also by total quality management and it includes any person, be it in the inside or outside the company to whom the employee will pass his/her work. An example of this is in a restaurant, the cooks ' customers are the waiters and waitresses and this idea will encourage everyone in the organization to stay focus on quality and remain aware of his or her contributions and its responsibility. The philosophy of total quality management focuses on satisfying customers, lowering costs, and teamwork. The organization is implementing total quality management by encouraging managers and employees to cooperate across the functions and