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Flour City Waffles Case Study

487 Words2 Pages

Flour City Waffles believes in providing an environment in which all are welcome. Providing top notch waffles and a rockin experience is the goal to strive for. The employees will always provide service with a smile. Leaving customers walking away with a full belly and the highlight of their day.
Flour City Waffles has chosen to use comment cards to help track customer service. Comment cards are an inexpensive and valuable way to obtain customer feedback (Foxwell). The card will only have a few questions asking about the experience; if there are too many questions people tend to opt not to take the survey (Foxwell). The manager will gather the comment cards and assess where improvements can be made. The manager will always be on the floor

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