Forms Of Communication Skills

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Communication is the key to effectiveness. If getting things done is what management is all about, then communication is the single most important managerial skill. A person is successful to the extent his communication
Communication is a two way process. Communication being a two way process; we, each of us, are a communicator and a receiver. As such understanding the role of the communicator and that of the receiver are both important. We need to know and develop skills in both the dimensions – as a communicator and as a receiver.
Hence, oral communications will highlight both listening and speaking skills and written communication will focus on both reading and writing skills.
In an organizational context, various types of communications
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It is the single most used mode of communication. Speaking and listening are two sides of verbal communication. They go together. Every time somebody speaks, it is to another person (or persons) who is expected to listen.
Introduction to speaking
Speaking can be one to one or one to many. True, that in the context of meetings or discussion, technically, the communication is many to many, but even there, at any given point in time it is either one to one or one to many. Narratives, conversations, discussions and speeches (or oratory) are the most common forms of verbal communication.
Narratives
One uses a narrative - narrates – when describing something relating to a sequential flow of events. Thus, one narrates a story or narrates an experience or an event or an incident.
In an organizational context one generally uses a narrative when
• sharing about an event one participated in
• describing an incident that one was part of
• describing a product
• describing a
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Use of questions, visuals and other attention grabbers help.
6. Use of visual aids such as charts, PowerPoint presentations etc.
7. Periodic interaction with the audience – listener – to ensure both understanding and involvement.
8. Summarizing
Conversations
Conversation is the most common mode of communication. Conversations may be formal or informal, vertical or horizontal. It is a on to one interaction – exchange of ideas, thoughts, information, feelings, emotions – just anything. Conversations are used to give and receive instructions, to teach and learn, to share and play – just about for anything. There is only one yardstick to the effectiveness of a conversation - Comfort level between those in conversation.
Discussions
Discussion, technically, is conversation among a group of people. In an organizational context, discussions – meetings – take up a lot of time and resources and hence discussion effectiveness is very important.
Speeches
Speeches are given by one person to a group about a subject or topic. The assumption is the speaker knows something that the listening group does not know and needs to
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