Explain The Four Dimensions Of Order Management

1. Order management is the way of an organization to fill an order, ship that order and how to manage it. Moreover, customer service is a philosophy the make an organization to have a commitment of providing a customer satisfaction throughout customer service. Organizations implement this definition to their order management process to adapt it to the customer demand.

3. Activity-based costing is related to customer relationship management, the CRM helps the organizations to evaluate the customers’ demand and try to meet those needs. Thus, tracking the cost of each activity would make it easier to calculate. This role differs with the four segments types. First, when customers are evaluated as protect segment, this means that they are the most appreciated customers and they order with higher potion of

These tasks are preparing invoices, tracking the shipped products... etc. this is important because it helps the organization to be in track with customers orders

9. Customer service has four dimensions:

• Time which differs in its definition from a buyer and a seller, from the seller’s perspective the time is order to cash from a buyer, from the buyer perspective the time is the time from placing the order until the buyer get that order which is basically lead time. Time is important for sellers because it has a significant affect on their safety stock, For buyers it is important because providing a constant lead time to the buyer would give the seller a competitive advantage in that product.

• Dependability could be more significant than the absolute length of the lead-time. Dependability is important for buyers because getting reliable order cycles means less inventory costs for the. For sellers, it is important, because it distinguishes them from their competitors in the market.

• Communications, There are three types of communication exist between the buyer and the