Four Seasons Mission Statement
Four Seasons Hotels and Resorts is a Canadian international operator of luxury hotels and resorts. The Four Seasons is a 5* hospitality company.
-Founded March 21, 1961
-Headquarters Toronto, Ontario, Canada
-Key people Isadore Sharp (Founder & Chairman)
Isadore "Issy" Sharp. He is founder and director of Four Seasons Hotels and Resorts. Born in October 8, 1931 in Toronto in the family of Polish Jewish immigrants. He founded first hotel in 1961. The first Four Season Hotel was opened on Jarvis Street in downtown in Toronto.
In the 1990s, Four Seasons and Ritz-Carlton started direct competition. Ritz-Carlton concentrating attention on a uniform look and Four Seasons made point on a local architecture and styles with uniform service. In result
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«Our goals, beliefs and principles are the foundation of the work we do every day on behalf of our guests. We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers and our employees. »
Vision statement « For more than 50 years the greatest vision for Four Seasons is continue to grow to continue to expand and continued to innovate in how we serve our guests. »
Four season beliefs that the only way to run a successful business is the ability to attract and keep costumer and build up a loyalty. But you have to give customers what they think is a value to them. First step in strategic is an operate only medium-sized hotels of exceptional quality and to be the best. Attract people by atmosphere of cosiness. Second step is how Four Seasons deals with the costumers. Provide a good service and have an intangible that is
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All stuffs requires should be done respectively in order to keep them doing their work on the highest level. And that is why people stay with our company. The idea of high level service is that you must believe in it and you have to be prepared to act accordingly. «Trust» as the emotional capital of Four Season «Never risk what you can effort to lose and you can never ever compromise your trust. Because once you lose that you had never get it back. » It is simply concept of leadership. «We are only going to successes as a
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