Full-Time Lobby Stop Specialist: Case Study

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Pam is the full-time Lobby Stop Specialist. The Lobby Stop Service has stops at Assisted Living facilities throughout Colorado Springs. At the majority of the stops, Pam serves by herself providing information and circulation services as well as an interactive program meant to foster conversation and reminiscing. She provides 12-15 programs per week. Pam creates each program she uses at each stop. Due to the variety of cognitive function at each stop, she customizes each program and is not able to create two programs to use each month. She has to read the crowd at each stop on each day to see if the program is engaging. If it is not, Pam has to change gears mid-program and have another activity ready to use. Pam provides additional programs

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