Characteristics Of A Good Manager

. Introduction

What makes a good manager? Good manager is extremely important to any successful organisation.

Manager is person who organizes, manages and oversees the work other staff to achieve organizational goal. Managers expected to deliver result.

Managers can be classified: first-line managers, middle managers, top managers.

Management is the process of designing developing and maintaining (making things happen) through staff. To achieving organisational goals each manager need to know 4 functions of management: of planning, organising, leading & controlling. This assignment will concentrate more functions of management.

To be a good manager need know their roles: interpersonal, informational and decisional.

Also organisations dependent

Creating performance (work) standards

2. Comparing actual work to the standards

3. Taking immediate action when necessary

Performance standards are normally regulated in conditions such as credit, costs, benefit, quality of service or profit (many different).

2.5 Levels of managers

Managers can be classified by their level in the organization (pyramid shape)

1. First-line managers (lowest level of management, supervisors)

2. Middle managers (department head, directors)

3. Top managers (responsible for the entire organisation, Board of Directors, CEO)

Differences in terms of Functions of management.

"Planning – more important for top level managers. Top managers of the organization responsible overall direction of organisation

Organising – more important for top and middle managers

Leading – substantially more responsibility of first-line managers.

Controlling – common degree of emphasis at all levels"[3]

3. Managers skills and roles

Smart companies around the world are dependent from their a good managers who has critical thinking skill, technical skill and excellent people skill. Study shows from above 3 most important is people skill or communication

Technical skill

Managers need to understand technical goal of their job. Most first-line and middle managers getting management roles because they have better technical skill than others and they understand how business works.

3.3 Critical thinking skills

In managers role every decision making is big impact for business. Critical thinking managers create many solutions for problems by multiple questioning and challenging their ideas and reaching more efficient results. Critical thinking skills including able to transforming knowledge to others, thinking broadly and analysing, seek multiple perspectives, practical and creative.

3.4 Managers roles

Management roles refer to specific categories of managerial behaviour. Henry Mintzberg 's view, managers have ten roles they classified into three categories.

1. Interpersonal roles include figurehead, leadership, and liaison activities.

2. Informational roles include monitoring, disseminating, and spokesperson