Main Functional Areas At HSBC.

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Task 1.0 Profile of the organization

Hong Kong and Shanghai Banking Corporation is a public limited company and is in the global banking, financial services industry. Figure 1.1 shows the company profile. Figure 1 – Company Profile

The below figure 1.2 represents the customer life cycle and its product base. -Author Defined -

Task 1.2 Functional areas of HSBC

- Author Defined - - HSBC generally consists of multiple functional areas based on different products/services the business provides. The below table 1.1 indicates main functional areas at HSBC.

Functional Area Purpose/ Description Information Needs
Front Office Provides information to customers/ staff about the organization.
Example: Maintains
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Look in to employee issues. Responsible n maintaining employee production reports.  Employee Information
 Work Rate Information

Table 1 – Functional areas at HSBC
- Author Defined -

Below are some of the products/services offered by HSBC.

Task 2 Various Information Systems and Trends

2.1 Types of Information Systems

Information systems are used to develop and expand businesses and various industries into global markets. Information systems are used to support the flow along with the maintenance of information of a business. It gives details about the environment and its surroundings.
A business organization can be classified in 3 main categories such as:
 Strategic level - which is identified as the senior level management
 Management Level – The middle managers of an organization
 Operational Level – Operational managers
Figure 4 indicates a simple diagram of the levels of an organization.

The above mentioned levels of an organization consist of main types of information systems that are correspondent to each level of the company and are identified as;
 Transaction processing systems (TPS)
 Decision Support Systems
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Management Information Systems (MIS)
Management information systems are combinations of hardware and software systems that are enrolled in an organizations or an enterprise in order to provide the needed information to the management to run the enterprise.
Management information systems are used to achieve business goals with a competitive advantage over other businesses.
An ideal example for a management Information System is that, in a company an executive plays a role of a decision maker and is in the position of a planner and also a decision maker. He/she is in responsible of achieving the target and goals of the organization. The MIS facilitates to analyze the data and provide the decision support systems to perform the task of execution. It also provides an action oriented information.

Task 2.2 Information Systems related to the selected Organization

HSBC as a bank uses three of the above mentioned systems. The systems are indicated below;
 Transaction processing systems

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