Kanban System Essay

The following section describes the way a pilot kanban system has been designed within a temple to reduce waiting period of pilgrims and how the temple management can benefit from its application. Consequently, the overall objective of the case study is to understand the wastage in terms of waiting period. Also this case study used to assess how innovative approach can reduce the waiting period and improve satisfaction of the pilgrims.

6.1 Case study – Use of the kanban system in the service system

This study is about a new approach to reduce waiting period of pilgrims at Ganapati temple, Pakhalpur, an important pilgrimage center in India. This center is located at the bank of holy river chandrabhaga and is very near to Pandharpur, the largest

Mostly it is a pilgrimage centre. Pakhalpur is a pilgrimage center where pilgrims visit all over year but mostly it is a periodical pilgrimage center. The pilgrims are coming in number of batches. As this temple is situated in a village, such a huge traffic generates tremendous stress on the temple management. Being tradition bound institute; certain modifications on procedure, layout are not acceptable. The visitors, exposed to modern society norms, who came to the temple, expect a better service quality, and shorter waiting time. Thus, the challenge is to balance the tradition, operational efficiency and increasing pilgrim expectations.

Before applying this inventory control system, the queuing system and pilgrims holding area needs to be clarified. When pilgrim arrive to the temple, he/she join the present queue in the area provided by temple management. There is anxiety as how many pilgrims are ahead. There is also tremendous uncertainty as when one would reach in front of deity. Finally by First come First Serve rule, pilgrims arrive in front of the deity. The actual darshan time is about 5 to 6 seconds. The darshan time of pilgrim in front of deity cannot be increased. The number of queues also cannot be increased as only one deity is