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Garuda Indonesia Case Study

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Informant Profile
Name: Untung Waluyo
Individual position: Line Pilot in Garuda Indonesia
Status: Captain
Organization Profile
PT Garuda Indonesia is a state-owned company that becomes the first and largest carrier in Indonesia with 64 city destination and 134 aircraft in operation. With its service-oriented approach, Garuda Indonesia aims to become the leading service provider for air travellers and air cargo shippers in the nation. From its 70 years experiences in the aviation industry, Garuda Indonesia has been acknowledged as World’s Best Regional Airline, World’s Best Economy Class, World’s Best Cabin Crew and others from respected institutions such as London-based Sky Trax. Garuda Indonesia is also the first Indonesian airline to join Sky Team. The headquarters of Garuda Indonesia Itself is in Jakarta.
Company Vision: The flag carrier of Indonesia that promotes Indonesia to the world, supporting national economic development by delivering professional air travel services.
Company Mission: A strong distinguished airline through providing quality services to serve people and goods around the world with Indonesian hospitality
Interview Report
The work environment can be described as the environment in which people are working such as it is very wide category that incorporates the physical scenery (e.g. noise, equipment, heat), fundamentals of the job itself (e.g. workload, task, complexity) extensive business features (e.g. culture, history) and even extra business

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