Gladwell's Personal Dialogue

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Gladwell, utilizes dialogue in order to portray his emotions and opinions about Paco Underhill while simultaneously allowing the reader to obtain some information about Underhill’s personality. In the passage, the use of Gladwell’s personal dialogue, allows the reader to assume a pleasant disposition from Underhill, as seen through his description, describing Underhill as a non-hostile being, with a gaze that makes an individual believe that they are an eminent acquaintance. It is through this descriptive dialogue that allows the reader to obtain a positive outlook on Underhill. By such means, one can assume that with his optimistic disposition, Paco will respond passively to rude or insulting comments. Dialogue not only entails such actions,
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