Goodsell's Argument Against Bureaucracy

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In Goodsell’s “A Case for Bureaucracy” Goodsell makes several valid points about the argument for and against Bureaucracy. Before reading I too would have assumed bureaucracy is a waste of time and that most bureaucrats are just lazy, rude and tend to hate their job. But now I've realized that Bureaucracy does succeed. People, Americans, tend to expect bureaucrats to be able to do anything. Even when the tasks seems impossible they expect the problem to be solved immediately which ultimately sets the bureaucrats up for failure from the beginning. In chapter 4 Goodsell states, “ Facing double and sometimes treble standards, bureaucracies are, as the old saying goes, damned if they do and damned if they don’t.” This statement shows just how
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