Grievance Management Case Study

INTRODUCTION OF THE STUDY:

A grievance means any feeling of injustice felt between an employer and employee in workplace. Complaint is the way in which the employees express their grievances. This study discuss about awareness of grievance handling procedure and the satisfaction level with the current grievance handling procedures in Mandovi Motors, Mangalore.

This research involves distribution of questionnaire and collecting samples randomly by distributing questionnaire to 50 employees working in different departments. This research identifies the most common complaints such as wage & salary, working condition of the company, unfair management practices and safety & health. The research also looks at the grievance handling procedure in

• Also to provide improvement strategies to Mandovi motors in order to solve the grievances.

SCOPE OF STUDY: This study intends to study the “Employee Grievance Handling Procedures at Mandovi Motors, Mangalore.” The effectiveness of grievance handling procedures will be studied. This study is also intends to precisely understand interest, preference, attitude and satisfaction of the employees in the organization.

 The scope of the study is mainly confined to the study of employee grievance handling procedures at Mandovi Motors, Mangalore.

 It will give a depth theoretical & practical knowledge about employee grievance handling procedures.

 This study will be used to improve the working of the employee by reducing his or her grievance.

 However, there are various factors that result in employee satisfaction. Every organization employee have some or the other grievances.

 Solution to it is to find the root cause of the problem and solve it. Hence the study on “grievance handling procedure” at Mandovi Motors, Mangalore is undertaken to make a study about the grievances

The resource of men, money, materials and machinery are collected, coordinated and utilized through people in the organization. It is through the combined efforts of people that materials and monetary resources are effectively utilized for the attainment of common objectives and goals without united human efforts no organization can achieve its goals.”

 Zulkifee Bin Daud, Khulida Kirana Yahya, (2011) in his research paper The Influence of Heads of Department Personalities on the Selection of Grievance Handling Styles “Grievance management is an important topic in the area of industrial relations. Research on grievance management is burgeoning, and yet the understanding of its antecedents and consequences remains rather unclear. This research discusses the styles in handling grievances among heads of department at a telecommunication headquarters and branches located in Peninsular Malaysia and the determinant of personalities in selecting the appropriate