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Grievance Settlement Case Study

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The given case study is hypothetical in nature and meant for academic purpose and classroom teaching. In the given case study the authors present a grievance settlement mechanism of a banking sector organization. The case study is about a grievance and its settlement of a sales executive in the branch office through the involvement of other senior officials at the workplace. The case study is useful to understand the significance of disciplinary issues, grievance settlement and domestic enquiry and counseling at the workplace. Target Audience & Prerequisite: The case study is written for the post graduate students with HR specialization. For the purpose of case study analysis the students must have the knowledge of the concepts such as Employee relations, Discipline, code of discipline, Disciplinary enquiry, …show more content…

Answer: To answer this question the students must discuss about different acts of misconduct and the disciplinary procedure which includes preliminary investigation, issue of charge sheet or show cause notice, domestic enquiry, principles of natural Justice, recording of findings of the enquiry and punishment & appeal etc. In this the students can explore the steps which have been implemented in the case study. Question 4 Grievance settlement is one of the integral aspects of the organizations; discuss the implementation of the grievance settlement in the given case along with the appropriate course of action. Answer: For grievance settlement there are generally two methods i.e. open door policy and step ladder process. In this case study the grievance of Ms. Neelam was not discussed in the initial level by herself. The students should be encouraged to have better ways to handle the same. Question 5: What is the role of counseling at the workplace? Discuss in detail about the steps taken for counseling in the given case? Answer: Role of counseling at the

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