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Grievance Definition

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2.0 LITERATURE REVIEW
2.1 Introduction
The Objective of this chapter is to review relevant published materials related to the study.
According to Saunders, et.al, (1997), the main purpose of the review is to assist in developing a good understanding and insight into relevant previous studies and the trends that have emerged.
This would assist the study to compare the current situation with the postulations in the theoretical framework.

2.2 Definition of Key Terms
2.2.1 Grievance
The Grievance is a matter raised by the employee to express dissatisfaction with management behavior and is an attempt to bring out changes (D’Cruz, 1999). Grievance involves an individual’s claiming that he or she has suffered or been wronged, often because of the …show more content…

Examples of this type of grievance include/ discipline, demotion, classification disputes, denial of benefits, etc. The lawyer should file the grievance, not the employee on his/her own, as it is in the interest of everyone in the union that the grievance is handled properly. When an individual’s rights have been violated and that person refuses to file a grievance, the lawyer should file the grievance on behalf of the union – especially if the contract specifically …show more content…

An example of a group grievance would be where the employer refuses to pay a shift premium to the employees who work on afternoon shift when the contract entitles them to it. Clearly, they should grieve the matter as a group rather than proceeding by way of individual grievances.

2.2.2.3 Policy Grievance
A policy grievance is a complaint by the union that an action of management (or its failure or refusal to act) is a violation of the agreement that could affect all who are covered by the agreement. Group grievances are often treated as policy grievances, but strictly speaking, they should be considered separately. A policy grievance normally relates to the interpretation of the contract rather than the complaint of an individual

2.2.2.4 Union Grievance
A union grievance may involve a dispute arising directly between the parties to the collective agreement. For example, the union would grieve on its own behalf if management failed to deduct union dues as specified by the collective agreement. In these cases, the union grievance is one in which the union considered its rights to have been violated, and not just the rights of individuals in the local

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