Gusto Organizational Structure

954 Words4 Pages
All businesses, beginning from small to big, are based upon their organizational structure in various functional areas. Employees are hired according to job titles and positioned among these departments. It builds hierarchy of structure and it must be clear. All functional areas must link together to achieve the overall aims and objectives. In this way, we tried to set the most appropriate organizational structure for our amazing fast food restaurant - Gusto. For beginning, we are going to have a general manager, who is in charge and supervisor, who sets the combination of excellent work and reports to general manager about operations in the restaurant. Of course, there is no continuity for Gusto without service crew, such as waitresses/waiters,…show more content…
As our goal is serving high-quality food at an acceptable value, general manager will work on this constantly. The first half year will be seen as an introduction process. Later one it is planned that further stores are built upon other crowded malls. There is a huge competitive environment in fast food restaurant and it is difficult to differentiate one fast food restaurant from another but we will do our best to be known as a successful fast food brand with innovative ideas. Gusto will enter to the fast food market which is already competed, but with the new kind of process and better fast food products are able to compete with the existing brands. In this way, we will assign exact price standards and fun packaging ideas on our unbreakable rule: “Pricing fairly” Also, we will set unique menu and control costs at all time, in all…show more content…
The first years profit is estimated to be slight but the trend is about to change on the second year and Gusto will be a profitable enterprise. It will be well affordable to all people, but because of the fresh and better ingredients than used in traditional fast food restaurants, Gusto will not directly compete with price but more with price-quality correlation as a newcomer on the food market and a “market tester” position. In depth, cashier reports all transactions to supervisor and supervisor reports summarized version to general manager. All the employees do their job according to short and long-term goals set by general manager. 4.4 Customer Service As we cannot set this department as a separate one for new business, we have a good idea to replace. It is the book for customer and suggestions book! We named it “Memoranda”, which means informal messages among people in business sphere. At the end of the week “Memoranda” is opened and every message is read by supervisor carefully. He will work on customer complaints and let other employees know faults to improve service quality and make it unbeatable. Doing so, we can easily handle issues and bug
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