More changes are more and more necessary to survive and compete effectively in this new environment. More change always demand more leadership.” (Kotter, 1995). The BPO sector need more leaders than manager because of its fast paced environment and it continuously changes. The success of a leader in the BPO will be largely determined by how efficiently and effectively he /she respond to the challenges of change in the company. Change is inevitable, unavoidable and unstoppable and
This paper identifies each of the following interpersonal skills: listening, assertiveness, negotiation, feedback, persuasion, interviewing, and coaching; along with examples of their applications and efficiency in the business life. Listening is an active method that involves concentrating on what 's spoken while not permitting different thoughts to invade the method. (Mooney, 2016). Focus on listening at work results in several advantages, like enhanced productivity, quicker progress toward goals and more hospitable relationships between workers. For example, when a manager listens to an employee’s concern about a health hazard in the workplace may diminish injuries and boost productivity.
They bring with these additional values into the workplace with high accomplishments and even higher expectations (Davies, 2007). This attitude frustrates and irritates. Army organization cannot afford to waste time and money by not investing in the potential that generation Y has to offer (Army Research studies, 2003). In addition, the Baby Boomers are leaving the workplace in increasing numbers. As Boomers leave a workplace that was designed around them, organizations are finding that this current workplace is at odds with the work expectations of generation Y who are in line to replace those retiring.
However, every model indicates one common factor –turnover intention –as the antecedent of actual turnover behavior. This study aims to find out the impact of employee satisfaction on retention of employees in the retail sector identifying the different factors that makes the employee happy and makes them stay with the company. (S. Batty Dorance Jean, 2014). Clearly as identified, high attrition leads to increased cost to the organizations especially in sectors to which it is commonly observed as what will be discussed in this study. Therefore the HR Manager of the company should either have a proper policy to retain the employees or should plan the exit to prevent the loss occur due to attrition.
Background of the Study Globally, leaders need to view the new ever-connected world and the corresponding changes to business because directing an economy nowadays is completely different than it was ten, thirty, or fifty years ago. Nowadays, rules become more complicated and workers also are more educated, more demanding, and more sophisticated. Thus, leaders must start by taking full responsibility for the success and failures of their people in their organization. Indeed, rules are useful for they ensure clarity and consistency. Rules became and guide in most organizations and also allow people to get a grip on what they should be doing (Kaptein, M., 2012).
1. Ensure availability of resources a) Human Resources Remuneration competitors better staff can determine migration by them. Start of operations by other companies in the same field can lead to mass resignations. The number of competitors is developing in Romania, which is a threat to the company. b) Social Resources Social problems caused by leaving in larger groups of firm.
(http://www.le.ac.uk/economics/research) Organizations of all types are giving increased attention to a common problem of business-employee turnover. Traditionally an accepted consequence of employing people, turnover is a growing concern to managers and researchers alike because of its escalating costs and detrimental impact on productivity. (Lucas G. H et. al.,
1.0 Introduction Managing employees is a crucial function in successful business management. It requires high management skills in order to prevent any wastage and also to utilise all other resources. What is employee separation? When an employee ceases to be a member of an company, it will happen the employee separation. The turnover rate has affected by the employee separation.
• Increases interaction within the organization: creativity offers a chance for employees to communicate with each others in the company. Hence, when one employee comes up with a new idea to any products in the company, the employee will present the idea to marketing department and negotiate the idea and then decide if they go for it or not. Also, when it is come to the problems in the company, the manager hold a meeting with the perpetrators of the problem and discuss the issue with them and come up with resolution. This will increase the interaction between the manager and
This is the communication among management and employees about work place decisions, grievances, conflicts, problem resolutions, trade unions and issues of collective bargaining. As Armstrong, (2000) “consist of all those areas of HRM that involve general relationships with employees, through collective agreements where trade unions are recognized [industrial relations] and/or through commonly applied policies for employee involvement and communications”. When an employer hires a new employee, he is not just bringing a new member of the workforce; he is also starting a new relationship. Because employers and employees often work in close quarters, they necessarily develop relationships. Managing these relationships is vital to business success, as strong relationships can lead to greater employee happiness and even increased output.