Essay On Hard Rock Cafe
1. HARD ROCK CAFÉ
PRODUCT DESIGN :
The customers don’t just want meals they want an experience. The work of the OM is to provide not only custom meal but a dining event that includes UNIQUE VISUAL and SOUND EXPERIENCE . Therefore the design of goods and services at Hard Rock Café includes Food and Drinks , Rock concert , Music , Memorabilia.
PROCESS :
OM works to create product in an efficient manner , analyzing them for cost , quality and labour requirements. The whole process from receiving ingredients to frying is designed to create a quality meal for the customer.
LOCATION :
Many key factors such as Political Risks, Currency risks, Social Norms, Brand Fit, Social Cost and business Practices are considered while locations are chosen. Many locations candidates appear to them and they use Break even analysis to select the convenient location.
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Productivity of Kitchen and Wait Staff at Hard Rock Café
One can determine the productivity of the kitchen staff and wait staff at Hard Rock Café through specific criteria such as quantitative and qualitative criteria.
The quantitative criteria for Hard Rock Café would include the number of items that the kitchen staff is able to provide within the standard allotted time versus the number of items ordered by the customers, the number of items that the wait staff is able to serve or deliver within the standard allotted time versus the number of items ordered by the customers, the total number of staff members versus the total number of orders fulfilled in a day, number of late orders or unfulfilled orders in a day versus the total number of orders Hard Rock Café had for that day.
Qualitative criteria for Hard Rock Café would be based mainly on subjective interpretation or judgment of the customers. These criteria would include the complaints and comments made by customers regarding the kitchen staff’s and the wait staff’s productivity as well as regarding their overall satisfaction rating about the service of Hard Rock
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